Password won’t reset

Hi @sktrees,

This issue may be because of the theme/plugin conflict, can you please do a quick conflict test and see if this issue goes away?
Here is the doc on how to do theme/plugin conflict test.
Please also check whether you have any caching plugins or server side caching active on your server and exclude Ultimate member pages from the cache.

Regards.

I’ve contacted my server host, and they were able to clear the cache.
I was also able to clear the wordpress site cache (via WP Super Cache)

And I also did the theme/plugin conflict test.
The problem seems to still persist.

Okay, I’ve narrowed the problem farther.

It seems if you go to “Account” which displays your profile picture (with options account/change password/privacy/delete account), it will not change your password through here (this uses [ultimatemember_account]).

If you go to “my account” which displays dashboard/orders/downloads/addresses/account details/logout, it does indeed change the password through this. (this uses shortcode [woocommerce_my_account])

Since ultimatemember is supposed to integrate with woocommerce, I assume there is a problem in how they interact for password changes?

Hi @sktrees,

Please make sure you’ve assigned correct account page in Ultimate member -> Settings -> Setup, it should be Account page and not My account.

We have the WooCommerce extension which integrates Ultimate member and WooCommerce.

Regards.

Yes, it is set as “Account Page,” and not “My Account.”

I only mentioned “My Account” because the change password option through the woocomerce shortcode, does work. However, the ultimatemember’s shortcode to change password does not.

So the password can be changed, just not through ultimate member for some reason.

And I already have woocomerce via the paid theme I am currently using.

same issue like you. any update?