Facing Some problems in DHL

  • Resolved Steve Johnson

    (@kirpal99)


    7 years, 6 months ago

    Hello,
    I have using “WooCommerce DHL Shipping”,i think it’s some relation with “DHL WooCommerce Shipping Method” Plugin. Now in my dashboard I’m facing https://prntscr.com/gg6lbb error (Please Check Screenshot). Please let me know how i can fix this error.
    Thank You

    • This topic was modified 7 years, 6 months ago by Steve Johnson.
Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @kirpal99,

    Are you facing this error message for specific countries only or is it for all countries?

    If you’re getting this error message for all countries, Please make sure you have weight and dimensions in your product, also make sure you have the correct account number and the API live credentials from DHL team.

    If you still face issue please turn on the debug mode in the plugin settings and while on cart/checkout page, copy and share the debug data here.

    Please make sure you have removed all the confidential data from it before you share.

    [ Signature moderated ]

    • This reply was modified 7 years, 5 months ago by Jan Dembowski.
    Thread Starter Steve Johnson

    (@kirpal99)

    I have turned on debug mode but on cart/checkout page there are not showing any error.

    • This reply was modified 7 years, 6 months ago by Steve Johnson.

    Hi,

    Kindly clear the browser cache and try once again, The debug data will show only when you calculate shipping cost in the cart page/checkout page, you will have to click on “Reveal” to see the debug data, once you see them you can copy and paste the data here.

    If you’re still not able to see the debug data please try switching the theme to a WooCommerce compatible one(something like Storefront) and see if you get the debug data.

    • This reply was modified 7 years, 6 months ago by xadapter.
Viewing 3 replies - 1 through 3 (of 3 total)
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