Fastway Cube – incorrect

  • Resolved newflavour

    (@newflavour)


    7 years, 3 months ago

    hi there,

    I have products that I know I can ship via fastway with multiple labels but the system throws a cubed weight/too heavy error when multiple products are added to the cart.

    eg:
    1 set of wheels = ok / orange label (85x75x15cm)
    add a tyre (10x5x2.5cm) and immediately overweight

    Does the plugin work with the label system properly with the ability to use multiple labels for an order?

    cheers
    mark.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Cronomic

    (@rod_g)

    Yes, the plugin does work with the label system, and multiple labels will be used where needed.

    It appears that your problem in this situation is that you are running foul of the cubing rules – Those two items would be calculated to fit into a parcel measuring 85x75x17.5. This gives a cubic weight of 29Kg and the last information I had, they have a max of 25kg (dead or cubic, whichever is the larger). THey used to have a max cubic weight of 40kg – but apparently this was reduced jan 2017.

    Rod

    • This reply was modified 7 years, 3 months ago by Cronomic.
    Thread Starter newflavour

    (@newflavour)

    ahh yes, can the plugin be configured to assume multiple parcels will be use for shipping?

    eg: 1xlabel per box and 1x satchel for smaller items?

    Plugin Author Cronomic

    (@rod_g)

    Single parcel quotes only. There are numerous reasons for this design decision but I won’t bore you with details.

    Cheers
    Rod

Viewing 3 replies - 1 through 3 (of 3 total)
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