Lightbox not working WP 4.8.1

  • I’m new to envira but am trying to post a very simple three image gallery. I’ve enabled the lightbox but it seems to only open in another page as the jpg image. I’ve read that this was an issue with older versions. Is it happening again, or am I missing a setting? I am using envira-light. I’m considering purchasing but don’t want to spend my money on it until I can see that the light version works as well.

    thanks!

    Envira version 1.6.1.6
    WP version 4.8.1
    method: I uploaded three photos, chose three column view and enabled the lightbox display. I only changed the size of the photos in the gallery to be 640×640. Pretty simple, not many changes to the default settings.

    • This topic was modified 7 years, 3 months ago by sarahtoelle.

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  • Hi @sarahtoelle ??

    I apologize for the trouble, it looks like a possible plugin or theme conflict.

    Have you already tried deactivating the plugins one by one to test for conflicts? Or the theme?

    If you don’t mind, you could go to our Contact page and click Basic Question to submit a ticket to our support.

    Please let me know how I can help! ??

    Thanks

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