Error in system please try later

  • Resolved radiusbenders

    (@radiusbenders)


    7 years, 3 months ago

    Firstly: WooCommerce 3.1.1 / Catalogue Enquiry 3.1.1

    Previously reported 3 weeks ago in post 9328641 but to date the issue is not resolved so submitting a new fault.

    After upgrading to WooCommerce 3.1.1 Catalogue Enquiry no longer works correctly.

    Go to the web site, select a ‘colour’ and press “send and Enquiry”. Complete the form and press ‘Send’. Resulting error: Error in system please try later

    If you do NOT select a colour, the form works ok.

    The issue for me started after updating to WooCommerce 3.1.0 and Catalogue Enquiry 3.0.4 which was done at the same time.

    We have a colour pickbox in the product. If you do NOT select a colour the form works fine and you are redirected to a “form sent” page and the email is received. If you select a colour, then the error message “Error in system please try later” is displayed, and the pages does NOT redirect to a “form sent” page, and you may or may not receive the email.

    I do have a “test” website where you can view and try this yourself, however, you will need to email me for the url as I do not want to post it here. I always update plugins and test on my test website before I update my live site.

    As this fault is hindering me from upgrading WooCommerce on my live site, I’m in the process of finding a replacement form plugin. I hope you can fix the fault before I find a replacement as I like your plugin.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hello @radiusbenders,

    Thanks for sharing the issue with us.

    In WooCommerce latest release, it changed one attribute name for a variable, hence you faced the issue.

    Just now we released an update which is compatible with latest WooCommerce. Kindly update our plugin and check the same.

    Kindly keep us posted.

    Thread Starter radiusbenders

    (@radiusbenders)

    The updated plugin has been updated on both the test site and the live site and I can confirm that the issue has been resolved. Thank you.

    @radiusbenders Great to know that the issue has been resolved.

Viewing 3 replies - 1 through 3 (of 3 total)
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