Canada: Postcode not found

  • Resolved webworksok

    (@webworksok)


    7 years, 7 months ago

    Hello!
    I’ve got an issue with the DHL WooCommerce Shipping Method plugin (Basic) when shipping to Canada.
    The plugin sends a DHL REQUEST with the following section “to”:

    <To>
    <CountryCode>CA</CountryCode>
    <Postalcode>M4B</Postalcode>
    </To>

    and gets the DHL RESPONSE:

    <ConditionCode>3024</ConditionCode>
    <ConditionData>Postcode not found. Expected formats: <country specific post code format></ConditionData>

    although the postcode “M4B” is correct for Canada.
    Please help me to resolve the issue.

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  • Thread Starter webworksok

    (@webworksok)

    I resolved the problem, just in case if someone gets the same issue:
    the postcode “M4B” is incomplete. The correct code should be like this “M4B 1H”, for example.

    • This reply was modified 7 years, 7 months ago by webworksok.

    @webworksok

    Hi,

    Yes the postal code provided was incomplete, postal codes are minimum 4 digits or 5-6 characters.

    Regards,
    Lorenzo
    Team xadapter

Viewing 2 replies - 1 through 2 (of 2 total)
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