Intranet: Jetpack can’t communicate w/my site

  • Resolved christopherhawkins

    (@christopherhawkins)


    7 years, 4 months ago

    I have a client who is running WordPress 4.8 as a private intranet site.

    We’re trying to activate Jetpack for them and keep seeing the following error (server name redacted):

    Error Details: The Jetpack server was unable to communicate with your site https://server-name [IXR -32300: transport error: http_request_failed cURL error 6: Couldn\'t resolve host \'server-name\']

    My best understanding is that this issue stems from the inability of the XML-RPC file to accept incoming connections. However, since this is an intranet site and is not publically browsable, that’s to be expected, is it not?

    I’m curious whether there’s a workaround for this, or if an intranet use case is simply not supported by Jetpack?

    Any guidance here would be helpful. Thanks!

Viewing 1 replies (of 1 total)

  • Hi there,

    Thanks for getting in touch with us. I’ll have to ask our developers whether this would work or not – even though the site is part of an internal network is the site still accessible via the internet?

    A lot of Jetpack’s feature does require a connection to be made to WordPress.com as we utilize some of it’s resources for our plugin.

    Can I ask what modules and features were you hoping to leverage from Jetpack? We do have a ‘development’ mode that’s made for local installs:

    https://jetpack.com/support/development-mode/

    It does have limited functionality however it may be suffice depending on your needs.

    Cheers!

Viewing 1 replies (of 1 total)
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