Plugin conflict with Gravity Forms (slow submission times)

  • Resolved Michelle Schulp Hunt

    (@marktimemedia)


    7 years, 7 months ago

    On a fairly high-traffic site, I have been dealing with lags in Gravity Forms submissions, with times up to 50 seconds before getting a confirmation page. Naturally, I reached out to my host (Flywheel) and the Gravity Forms plugin support first.

    Both have come back and said it was an issue with the amount of time it took the server/SMTP to send notifications. Flywheel support specifically called out this plugin:

    After deactivating all plugins, and activating them one by one, it turns out the WP-Mail-SMTP plugin is the culprit.
    When that plugin is deactivated, the form submission for the Contact Us page takes 951 milliseconds. With that one plugin activated and no other changes, the form submission takes 20 seconds.
    Even with every single plugin activated except WP-Mail-SMTP, the form submission took just 1.76 seconds.
    We’re not entirely sure why that plugin would conflict with the sending, I realize it’s an important plugin for email sending so I’m not saying the simple solution would be to deactivate that plugin. It might be worth contacting the plugin developer to see why it is conflicting with Gravity Forms?

    Any thoughts or ideas on things I can do/solutions to look at to resolve this? Both are kind of important.

Viewing 2 replies - 1 through 2 (of 2 total)

  • Did you ever find a solution to this? I have the same problem.

    Plugin Author Slava Abakumov

    (@slaffik)

    The issue is not with the plugin itself but in the plugin settings.
    You need to double check port and Authentication settings (sometimes not SSL but TLS is needed).
    I had that problem on one of the client’s site, email took 60-70 seconds to send. After checking and fixing settings – goes down to 2 seconds.

Viewing 2 replies - 1 through 2 (of 2 total)
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