Gallery by Supsystic just spins in some instances of Chrome

  • Resolved cposey

    (@cposey)


    7 years, 8 months ago

    I have been using Gallery by Supsystic on my company site for a few months now. Today, it was brought to my attention that the gallery is just spinning on some computers. Chrome seems to be the problematic browser. It works correctly on my computer using Chrome, but some others in my office are unable to see the gallery in Chrome. The four boxes just cycle repeatedly, without ever resolving to the gallery. Currently using WordPress 4.8. The website is https://www.touchstargroup.com. Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author supsystic

    (@supsysticcom)

    Hello!
    I checked your site, but couldn’t find our gallery. Could you clarify where I should find it exactly and if the issue is still actual?

    Thread Starter cposey

    (@cposey)

    I’m so sorry, I should have pointed you directly to it. It’s at https://www.touchstargroup.com/clients/. It usually works for me, but my boss has trouble getting it to show, and I have had problems on other computers. May just be a computer issue (e.g. conflicting software on local computers), but I thought I’d run it past you just in case.

    Thanks!

    Plugin Author supsystic

    (@supsysticcom)

    Hi,

    I’m sorry for late reply,

    Please, try to disable Total Cache and delete the cache on your site admin area.

    It may also be helpful to reinstall the browser (where the problem is founded).

    Plugin Author supsystic

    (@supsysticcom)

    Hello.

    Is everything okay? Have you solved your issue?

    Best regards.
    Supsystic team

Viewing 4 replies - 1 through 4 (of 4 total)
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