Email Not Working

  • Resolved johnzeiger

    (@johnzeiger)


    7 years, 5 months ago

    The form is working as expected, but the email isn’t. (I am not including the word “group” in the email). The email displays the mail-tags.

    My form code is…

    <p>Type of Gift*</p>
<p>[radio gift-type default:1 "Honor Someone" "Memorialize Someone"]</p>

[group honored]<p>Name of Person to be Honored*<br />[/group]
[group memorialized]<p>Name of Person to be Memorialized*<br />[/group]
[text* honored_name]<br />

    My email code is…

    [honored]Name of Person to be Honored: [honored_name][/honored]
[memorialized]Name of Person to be Memorialized: [honored_name][/memorialized]

    The email I receive is…

    [honored]Name of Person to be Honored: John Doe[/honored]
    [memorialized]Name of Person to be Memorialized: John Doe[/memorialized]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Jules Colle

    (@jules-colle)

    That’s weird. What is your WordPress version and theme? Are you using the latest versions of all your plugins? Are you using any other plugins that might affect Contact Form 7 or that can modify the email message?

    Thread Starter johnzeiger

    (@johnzeiger)

    I’m using WordPress v4.8 with a WPTheme Generator theme, but I tested with Twenty Fifteen too. I disabled all plugins except the following and the issue still exists.

    Contact Form 7
    Contact Form 7 – PayPal Add-on Pro
    Contact Form 7 Conditional Fields
    Contact Form DB

    Thread Starter johnzeiger

    (@johnzeiger)

    Any suggestions?

    Plugin Author Jules Colle

    (@jules-colle)

    sorry for the late reply. Does it work with only Contact Form 7 and Contact Form 7 Conditional Fields enabled?

    Thread Starter johnzeiger

    (@johnzeiger)

    I was able to get it to work by configuring the “Contact Form 7 – PayPal Add-on Pro” plugin to send email before redirecting to PayPal instead of after payment is successful

Viewing 5 replies - 1 through 5 (of 5 total)
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