Can’t login to account

  • Resolved lmsoren

    (@lmsoren)


    7 years, 8 months ago

    I can’t log in to my account on the web.

    I’m being presented with a QR code that I obviously have to scan on my mobile. (It doesn’t seem to work with the Keyy app) When I scan the code, I get redirected to another QR code, that somehow I’m supposed to scan using the mobile that I just used to get there.

    Not a very good start :/

Viewing 3 replies - 1 through 3 (of 3 total)

  • Thats strange ! Ideally you’d need to scan the connect code once and only the login code thereafter for each time you want to login. Also this is a one time per login scan.

    I’d like to take a closer look for you. Can you send me detailed logs ( right after this double scan happens ? ) To do so simply use the contact support option in the menu. It will attach a copy of the logs with it.

    Thanks

    Thread Starter lmsoren

    (@lmsoren)

    Hello again,

    I think I explained myself really poor. It wasn’t an automatic redirect, and the issue somehow solved itself.

    However, I suggest that when users try to log into a Keyy account on a mobile device, you probably shouldn’t give them a QR code as the only means.

    Thanks for a quick reply, though.

    Hi Lars,

    > you probably shouldn’t give them a QR code as the only means.

    In the Premium version, you can also send it to them via email.

    David

Viewing 3 replies - 1 through 3 (of 3 total)
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