Paypal Paid and Destination Emails

  • Resolved cgoldberger

    (@cgoldberger)


    7 years, 8 months ago

    Two Questions:
    1.I have created a form with an option for paypal payments.
    However, when a form is submitted, I cannot tell if a user has paid or not. The only way I would be able to find it is by looking up in my paypal account.

    How can I ensure that my paypal payments show if paid or not?

    2. Under the settings There is an option to put a destination email to receive all of the forms that are submitted. I have put an email address in and that email has not received any of the forms. I can still access the information by logging in to my wordpress admin and downloading the information, but I would like to receive alerts when new clients have sent a form.

    Thanks you.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author codepeople

    (@codepeople)

    Hello,

    Q: How can I ensure that my paypal payments show if paid or not?

    A: Please, check if the IPN (Instant Payment Notifications) is enabled in your PayPal account, because if the IPN is disabled PayPal does not notify to the website about the payments.

    Q: Under the settings There is an option to put a destination email to receive all of the forms that are submitted. I have put an email address in and that email has not received any of the forms.

    A: Please, select the “From fixed email address indicated below – Recommended option” for the “Send email From” attribute in the form’s settings, and enter an email address belonging to your website’s domain through the attribute: “From email (for fixed from addresses)”.

    More information in the following FAQ entry:

    https://cff.dwbooster.com/faq#q323

    Best regards.

    Thread Starter cgoldberger

    (@cgoldberger)

    Thank you. I will look into my paypal settings.

    In terms of my second question,
    I have the “From fixed email address indicated below – Recommended option” selected, and the send email from is an email from the same domain.
    So that helps in terms of having the client receive an email from our domain. My question is I want the information sent to one or more emails outside of the domain.

    It doesn’t seem to be working.

    Thanks.

    Plugin Author codepeople

    (@codepeople)

    Hello,

    If you are receiving notifications, in some emails addresses but not in others, The issue should be related with the settings or security rules in your web server, my recommendation in this case would be install and activate any of the SMTP Connection plugins, distributed for free through the WordPress directory, and the plugin will use it for sending the notification emails.

    Best regards.

Viewing 3 replies - 1 through 3 (of 3 total)
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