Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author saurabhd

    (@saurabhd)

    I am really sorry about the trouble.

    Did you check this FAQ link? https://axelerant.atlassian.net/wiki/display/WPFAQ/Testimonials+widget+is+not+rotating

    Thread Starter phatwebah

    (@phatwebah)

    Thank you for responding.

    I did see that page and addressing the suggestions on that page are part of “many things” that I’ve tried. That said, I’m not 100% sure I’m in compliance with that list so I’m happy to start there for troubleshooting.

    1. Tested with both global and widget settings at 10 and null (using default). The testimonial does seem to change sometimes on page refresh, but not while simply viewing the page.

    2. I’m using the built-in widget in the sidebar so my thinking is this doesn’t apply. Please let me know if this is true.

    3. same as #2.

    4. I’ve confirmed both the existence of wp_footer() in my theme and that it is generating JavaScript in the html of my page (see below).

    <script type="text/javascript">
    var tw_2 = null;
    
    jQuery(document).ready(function() {
    	tw_2 = jQuery('.testimonials-widget-testimonials2').bxSlider({
    		adaptiveHeight: true,
    		auto: true,
    		autoControls: true,
    		autoHover: true,
    		controls: false,
    		mode: 'fade',
    		pager: false,
    		pause: 2000,
    		video: false,
    		slideMargin: 2,
    		slideWidth: 0
    	});
    });
    </script></body>

    5. I don’t believe it is included twice. Like the image on the FAQ, I have several jquery-<some plugin>.js files being included, but only one jquery.js (?ver=1.12.4). There is however a file called jquery-migrate-min.js.

    6. There are no errors, but if I change the results to “verbose”, I see the following:

    [Violation] Added non-passive event listener to a scroll-blocking ‘touchstart’ event. Consider marking event handler as ‘passive’ to make the page more responsive. jquery.js?ver=1.12.4:3
    [Violation] Added non-passive event listener to a scroll-blocking ‘touchmove’ event. Consider marking event handler as ‘passive’ to make the page more responsive. jquery.js?ver=1.12.4:3
    [Violation] Added non-passive event listener to a scroll-blocking ‘touchstart’ event. Consider marking event handler as ‘passive’ to make the page more responsive. jquery.js?ver=1.12.4:3
    [Violation] Added non-passive event listener to a scroll-blocking ‘touchmove’ event. Consider marking event handler as ‘passive’ to make the page more responsive.
    jquery.js?ver=1.12.4:3

    7. Running jquery 1.12.4

    I was going to attempt to uninstall/reinstall, but I don’t believe your plugin supports export/import (I could probably figure it out in phpmyadmin, but I’d rather not have to go that route).

    Thread Starter phatwebah

    (@phatwebah)

    Just FYI, the image on the About tab of the plugin Settings is dead: https://www.axelerant.com/wp-content/uploads/2015/02/IGP7228-2015-01-22-at-05-18-02.jpg

    Plugin Author saurabhd

    (@saurabhd)

    @pathwebah,

    Could you please create an admin login for [email protected] to use for my debugging the issue.

    Also, what’s the website login URL?

    Thanks

    Mine is not working either. I am using the testimonial slider widget in the widget section for use in the sidebar, so it’s not that I’m using the wrong short code. It just doesn’t work. It displays one testimonial and never “slides”.

    Plugin Author saurabhd

    (@saurabhd)

    @rscarter1
    Did you clear the cache?
    Did you check is there any js error are you encountering?

    I’m having a similar issue. The slider is working on all pages, except the home page of my site. Like the original poster, I am also including the slider via a widget and not a shortcode. Here is the home page of the site – liveworkplaymiami.com

    Plugin Author saurabhd

    (@saurabhd)

    Did you try clear browser cache and plugin cache from plugin setting page?
    Did you encounter any js error in your browser console?

    Yes, I’ve cleared the browser cache and there are no notable errors in the JS console. This is happening for multiple sites of mine that use this plugin.

    It appears that the testimonial element is not being wrapped in the correct .bx-wrapper on the homepage only of my site. Here’s another example of the slider not working https://www.texhomes.net/

    Plugin Author saurabhd

    (@saurabhd)

    Looks like the slider is working on the above-mentioned website. Also I tried to reproduce this at my end but didn’t get the issue.

    If you still have any problem please point me with the website link and I will try to reproduce. Thanks.

Viewing 11 replies - 1 through 11 (of 11 total)
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