Not filtering spam registrations

  • Resolved shemakeswebsites

    (@shemakeswebsites)


    7 years, 9 months ago

    Hello, I received an email that the plugin had an error and had been disabled and to check the access key. The plugin was not disabled and my access key was correct. However, a few registrations that appear to be spam accounts were allowed through.

    Is this a known issue right now? Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Denis

    (@shagimuratov)

    Hello,

    Thank you for contacting us.

    Could you please name your site? We have to find your account to resolve this issue. Or to identify the account just open a support ticket here,
    https://cleantalk.org/my/support/open

    Thank you.

    Thread Starter shemakeswebsites

    (@shemakeswebsites)

    Thank you. Sorry I was not able to find a way to create a ticket within my dashboard earlier. I followed the link and created a ticket there.

    Plugin Author Denis

    (@shagimuratov)

    We have got the support request in the Dashboard.

    Please let us a few hours, we will reply there.

    Thank you.

    Plugin Support amagsumov

    (@amagsumov)

    We’ve resolved this problem so everything should work fine.

    Also we’ve added 3 free months to your subscription for the inconvenience.

    If you have any other questions please let us know.

    Your Dashboard:[https://cleantalk.org/my]

    Best regards.

Viewing 4 replies - 1 through 4 (of 4 total)
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