“Contact list to upload to:” grayed out

  • I’ve got my keys and permissions set and the sending of email using the plugin works fine.

    However, when I go to set up the widget, the Contact list to upload to: dropdown is grayed out and I can’t select anything. I have multiple lists in my account, but the dropdown still shows “Go to Marketing Campaigns to create a list”.

    How can I troubleshoot this issue?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Anonymous User 12640152

    (@anonymized-12640152)

    Hello.

    An API key must be set on the Subscription Widget settings page that will be used for Marketing Campaigns requests. You can use the same API Key that you use for sending emails by ticking “Use same authentication as transactional”.

    Otherwise, you could create a new API key on your SendGrid dashboard and add it to the Subscription Widget settings page.

    Keep in mind that the API Keys you configure need to have Marketing Campaigns permissions set.

    Thank you,
    SendGrid

    I’m having the exact same issue.

    I’ve created a list, a segment, a campaign. Created and added a correct API key to the WordPress plugin. Tested sending an email. Configured to “Use same authentication as transactional” and I still get the “Contact list to upload to:” field grayed out.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘“Contact list to upload to:” grayed out’ is closed to new replies.