Why you deleted my Open Ticket on your Website? I have active licence!!!!!

  • Is this your Support for active Licence Users on https://www.nextscripts.com ?

    I wrote in the past 2 years my first Question in your Ticket System for getting help!!! And you deleted it? Cause I′m not able to view my open ticket anymore since today. Yesterday I updated my Ticket there with just the words that it will be nice if you would replied to my open ticket which is still unanswered until since 5 days now!!!!!!

    While here on WordPress almost the most answers got replied by you in often less hours!!!!!!! Is this your Support for Customers who bought your Script?

    As I read and see here in this forum I am not alone with this kind of your Support Practice for Costumers who bought your Plugin.

    I just want simply a answer and advice for my Ticket: 482827

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author NextScripts

    (@nextscripts)

    Your ticket exists and active. We never delete any tickets. And of course it will be answered.

    This is from our “Open Ticket” page:

    Thread Starter kstockl1

    (@kstockl1)

    Then tell me why my Open Ticket is not reachable!

    https://www.youtube.com/watch?v=g-x7QNDSdNk&feature=youtu.be

    In the meantime where you had replied to my post here you were been been able to reply my simple Question.

    I I would had find the right answer I never had asked!

    Plugin Author NextScripts

    (@nextscripts)

    My guess will be – your browser cached it incorrectly. I have no issues doing exactly what you did and see the ticket:

    Video: https://nextscripts.tinytake.com/sf/MTYzNzM1MF81NTI2OTM1

    Please try another browser or clear your cache.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    Why you deleted my Open Ticket on your Website? I have active licence!!!!!

    This is not a topic for these forums, you are their customer and you need to be supported on their site.

    As the author is aware, they are not permitted to support customers in these forums. Please continue on their site.

Viewing 4 replies - 1 through 4 (of 4 total)
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