• Resolved discoveringnina

    (@discoveringnina)


    Hi I am running the Jetpack plugin with Askimet. Some users have experienced trouble commenting. An error is being displayed to them: Invalid security token. Please note that I have received other comments and I can comment. How can I fix this please?
    Thanks in advance.

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  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    An error is being displayed to them: Invalid security token.

    Could you let me know what other comment or anti-spam plugins you use on your site? If you don’t use any other plugins that may interact with comments, can you please use Jetpack’s Debugger module to send us some more information about your site?

    1. Go to the Jetpack page in your dashboard.
    2. Click on the Debug link appearing at the bottom of the page.
    3. Click the link that says “click here to contact Jetpack support.”
    4. Fill in the description box and your name and email address.
    5. Click the “Contact Support” button to send us the debug results privately. It’s best not to post this information on public forums, as it contains private details about your site.

    Thanks!

    This happened to me when trying to post on a blog site. (I don’t know whether the blog runs jetpack.) I tried to post a comment, and got “Invalid security token” and the comment didn’t post.

    I never figured out exactly why it happened, but there were some clues:

    It had nothing to do with cookies or the browser I was using (I tried several, including Chromium Portable).

    It had something to do with the particular comment I was posting (which contained some HTML markup, but no links). That comment failed with the same error, from several browsers. But when I posted a very short comment, with no HTML markup, that one worked without error.

    That blog site runs a plugin which lets users edit their comments for five minutes, before they becomes final. I was able to edit my short comment, and replace it with the entire original comment, identical to the one which failed. That worked without error.

    • This reply was modified 7 years, 5 months ago by daveburton.
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