won’t show my fedex shipping option for Alaska or Hawaii

Hi,

I’m not sure why FE isn’t showing up for you there; this plugin doesn’t interfere with other rates other then the ‘hide other rates when free is available’ setting.

Is FE showing up when you not use this plugin? Could you post some screenshots of your setup / WP, WC versions?

Cheers,
Jeroen

FE works great, if an order is under 299.00 FE shows, but as soon as it goes over 299.00 free shipping works for everyone in the US except Alaska and Hawaii, if a customer is in Alaska or Hawaii, they get a message that says no shipping option available to contact the site administrator. I can give you access to the site if you have a way for me to get it to you?

Hi,

I don’t think this is caused by my plugin; so far I’ve also got no reasons to believe it might be.

Have you checked what is showing up for HI / AL when WAFS is disabled and the order is above 300? I didn’t see this in your message.

Let me know!
Jeroen

We have been using the free shipping for over 6 months, it has been working with fedex all this time, this started when we added new conditions to the free shipping option, up till now anyone that purchased over 299.00 got free shipping, then we realized customers from Hawaii and Alaska were placing orders and we could not do free shipping for outside continental US. so we added 2 new conditions to the existing free shipping, we selected
“State” as the condition, “not equal to” as the terms and “Alaska” as the value, we did the same for Hawaii. it still works great until a customer from Alaska or Hawaii place an order, when they do, they get no shipping options available? if I remove the 2 new conditions it works fine again including fedex. If anyone orders less then 299.00 only fedex shows just like it is suppose to. maybe I am not setting up the free shipping correctly, please let me know how you would do it?

Hi,

So what happens when you deactivate the WAFS plugin? Does it show the FE option to Hawaii / Alaska when the order is over 300?

The plugin doesn’t have the capability to remove the FE option at such moment so I can’t see how that is happening as a result of this plugin. Only when there’s a free shipping available and using that setting it could happen, but there isn’t a free shipping available, so it can’t.

Are you using a code snippet somewhere that may be mangling in here? I see this a lot..

Cheers,
Jeroen

if I deactivate the free shipping, yes, fedex works fine, even over 300 for alaska and hawaii. like I have said, everything worked great no problems until I added the extra options to not allow alaska and hawaii free shipping to my already existing free shipping setup, if I remove the 2 extra added conditions all works fine again, I just need to find a way to not allow free shipping to alaska and hawaii, so they get the normal fedex shipping prices and everyone esle gets free shipping if over 299. and when not over 299 they get fedex, like it does now. I will be glad to give you login to the site but just need to know how to provide it to you securely?

Hi,

Hmm, that is strange..

– Could you give it a try when you have the Shipping Debug mode enabled?
https://jeroensormani.com/shipping-debug-mode

– Which versions of WC and WAFS are you running?

– Are you using the ‘hide other shipping …’ setting? If so, could you try it without this?

– I didn’t see a response this question;

Are you using a code snippet somewhere that may be mangling in here? I see this a lot..

Please note that I won’t be able to login to your site. This falls outside the support I provide for any of my plugins, plus the plugin itself doesn’t have any capability to remove rates like that so there must be something else going on. Logging in won’t help with that.
If the above doesn’t give any answers it might be good to have your own web-developer to take a look at it to see what is going on.

Regards,
Jeroen

• This reply was modified 7 years, 9 months ago by Jeroen Sormani.