Can’t Process International Donations

HI Jason,

Can you provide a link to your form so I can see the problem live?

Sure, we have it live here:

https://www.worldpediatricproject.org/paypalgift/

The specific case I was helping was a gentleman in Honduras.

Thanks!
Jason

Hmmm… I see what’s going on there. I need to try to replicate it outside your website first.

Just for clarification, did you use this snippet to add the Billing fields there?
add_action( 'give_paypal_cc_form', 'give_default_cc_address_fields' );

If not, how are those billing fields added to your PayPal Standard gateway exactly?

Thanks!

I just used the straight give form code:

[give_form id=”62847″]

And set up all of the settings through the plugin backend in WP. It’s worked well for a couple US transactions.

And thanks!

Hi there,

I tested locally and I see some of what is happening, but not exactly the same. On your site, when you choose “Honduras” the whole State input field is replaced with “nostates”. But what is supposed to happen instead is that the select field changes to a simple text field so that the donor can type in whatever they want there.

So because your site is acting differently than is intended, there must be something else going on. For example, those billing fields are not supposed to be output by default. The theme author must have added that line I mentioned above, or one like it.

Can you provide a link to the theme so I can take a look? If you purchased the theme, reach out over our contact form: https://givewp.com/contact-us

I would also suggest reaching out to the theme author about this.

Lastly, are you aware of any other customizations that were made to Give at all? The more info you provide the better. Thanks!

No customizations were made to Give, it’s a custom theme built years ago but one that I have access to. I installed Give and went through the set up process, though I’ll have to see what I may have done to set it up.

I’ll dig a bit more then. Thanks for your help!

Perhaps there are other plugins that are negatively impacting the JS of our forms. Please deactivate all plugins besides Give. If it works as expected then re-activate each plugin one at a time until you see the problem again. Then let us know which plugin caused the error and we’ll dig into it.

Let me know on that front.

Going to give that a try.

FYI, works for places like Australia, but once it goes nostates it never goes back.