formal support

Technically you’re rating a different product not obtained here at www.remarpro.com but I catch your drift. I’ve always had a response within a day or two (Pro support) but I agree I’ve experienced the same “formal” answers initially when you’re really expecting to get an experienced developer that is familiar with all the inner workings. Hopefully you get your problems resolved and in a manner that will allow you to feel comfortable updating your rating here. Cheers.

Hi @swellart,

We’re sorry you feel that way, that’s not supposed to happen. We are one of the few WP companies with in house support sitting with the development team. The team answers hundreds of tickets every day. We couldn’t locate your ticket. Please send is you issue so we can look into solving it in the best possible way.

Elementor Pro is a separate product from Elementor and shouldn’t be reviewed here. You can rate our support directly through the ticketing system. I am sorry you feel this way about our support. I hope that you give us another chance to offer you the great support we are known for.

Regards

Hi @arielk-1,
thank you for your replay.
Here my initial message sent from my Elementor Pro account:

Valeriy Akopyan sent a message
May 5, 23:14
Please type your issue in a few words:
Hi, “posts” and “portfolio” are not working on ipad. Always just one column!
Name
Valeriy Akopyan
Email
[email protected]
Subject
Technical Support
Website
https://newswell.ru.fozzyhost.com
Summary
iPad issue
Message

The replay came from Gabriel and all next thread was between me and him. You can check it out if you want to.
I did not know that Elementor and Elementor Pro are separate products. Sorry for inconvenience.
Best regards

Thanks for your response.

I found your conversation in our system, I think there was a misunderstanding here, I would glad to continue the conversation there. Thanks for your time and feedback.

We have found the problem. It was on our side. We have tested elementor PRO plugin on iPads with not latest iOS version. After updating iOS on our device everything works correctly.
I would like to thank Ariel for his intervention in our discussion with support team. And sorry for not trying all possibilities to find the solution ourselves before asking for support.

Thank you for getting back to us with this update. I am glad to hear that the update of IOS solved the issue.

Regards