problem upload image failure after change directory

@sioux23 – Please try our external Reset Tool plugin here: https://bitbucket.org/photocrati/nextgen-gallery-reset/get/default.zip

To install and activate, go to Plugins > Add New … Upload Plugin
To use, go to Tools > NextGEN Gallery Reset

We do not offer specific support for the Reset Tool plugin as is but it can help in many circumstances, please let us know if it does.

Thanks!

– Cais.

nothing… Always the same mistake.

@sioux23 – Have you tried deactivating all of your plugins, clearing your browser cache (and site caches if you are using a caching plugin), then reactivating the NextGEN plugin?

If this fixes the problem then it was likely one of the deactivated plugins that was causing an issue. Now, retrace your steps activating each plugin and re-checking to see if the problem returns. If it does then that last activated plugin was probably the one. Keep reactivating and in most cases it is also best to keep checking after each plugin, sometimes there may be more than one plugin on a site that will create an issue. If you do find one (or more) plugins causing this problem we would greatly appreciate your feedback on them so the developers may address them as soon as they can.

Also to note, in rare cases it may be the theme itself that is causing a conflict so while you have just the NextGEN plugin activated you might consider temporarily switching to one of the default WordPress Twenty series themes and see if this corrects the issue as well.

If the problem still persists after all of this we would still want to know, even more so, as we will still want to sort out the issue and may need additional details.

Thanks!

– Cais.

hi,
if index.php is in public_html/rotolo (with all file structure of wordpress), all work fine!
upload ok, no problem.

but if index.php is in the root and have this code:

/** Loads the WordPress Environment and Template */
require( dirname( __FILE__ ) . ‘/rotolo/wp-blog-header.php’ );
the site work perfectly, but upload image no.

how can resolve it?
thanks

@sioux23 – Is there a specific reason you are modifying the default file structure / location of a core WordPress installation?

Also, there is a fair sized error_log file, are there any relevant entries in it that might help you sort out this issue?

Thanks!

– Cais.

The site was created in a subfolder, as before there was another application on the root.
I also have other structured sites in this way and unfortunately I have the same nextgen problem with everyone. On the root work perfectly, but if wp is in a folder they give me an error, but i cannot change director.

I deleted error-logs, but nothing changed.

Do i need to change some path in some .php files to solve?

thank – Antonio

@sioux23 – Generally using the Reset Tool plugin will sort out any path/routing issues that might occur with a migration / re-direction of a WordPress site although it does appear you are in a situation where you are trying to use too many applications / packages in the same folder as it appears you are making modifications to the WordPress installation itself to accommodate another software package running in the same folder.

This type of configuration may be outside our scope of support and may require you revisiting the server setup and packages you are running on the site and where they are residing to overcome the issues this s creating. We are not really able to sort out a conflict with WordPress itself and another application if I am understanding your scenario correctly.

– Cais.

thanks Cais,
I solved the problem, practically in addition to the index.php on the root, I put default index.php in the subfolder with wordpress files. And now the nextgen works perfectly. thanks for the support. bye

@sioux23 – Thanks for the update! Well done fixing the issue!!

– Cais.