Stock

  • Resolved lavieenrobe

    (@lavieenrobe)


    7 years, 10 months ago

    Hello,

    Since the last update, when a customer place an order, my stock goes from 1 unit to -1 when it should go from 1 unit to 0.

    Can you tell me how to solve the problem?

    thank you,

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Stock Management Labs

    (@stockmanagementlabs)

    Hi lavieenrobe,

    Thank you very much for using ATUM and for opening this post.

    We are very sorry you are having this issue.

    However, we can guarantee that this is not caused by ATUM. The plugin does not change any stock at its core and only shows info pulled out of WooCommerce.

    Knowing the WooCoomerce, we can think of only one way the stock would come to -1 level. Our team has tried a scenario where “back orders” are allowed at the product level. If your stock level shows 1 unit and the buyer purchases 2 products your stock would automatically show -1. Please, check your product settings within the inventory tab.

    We hope this helps.

    Best Of Luck,

    Pavel
    Stock Management Labs?

    Thread Starter lavieenrobe

    (@lavieenrobe)

    Hello,

    Thanks for your reply, I was able to fix the problem. On the other hand, I have another problem: Your application works well to show the stock available for each variable product.

    On the other hand, when I want to modify a quantity from the dashboard, it does not work …

    Can you come back to me?

    thank you,

Viewing 2 replies - 1 through 2 (of 2 total)
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