Grid shows empty / shows an error

Hi,
Thank you for using our plugin.
For your problem, please give some screenshort or website url so i can check and fix it for you.
Thanks

Hi, thanks for the quick reply. You can see the two examples mentioned above in these URLs:

Empty framed container:

https://viajarapie.info/tecnica-y-material/

The empty frame is at the bottom of the page.

Error text:

https://viajarapie.info/en/gear-skills/

Found at the very beginning of the content section.

I hope you can find out what’s wrong. If you need anything else, do ask. Thanks again

For first problem: Your site does not display images because the posts you selected has not been set thumbnail images. Please review your posts. Empty frame is show, can be one of two reasons:
– Your posts is not enough to show 3 columns
– The number of posts you have selected in the grid is not sufficient to display in the column_num x row_num style. Example: the number of columns is 3, the number of lines you want to display is 3 => the number of posts you choose must be 9. Please reselect the number of posts as follow: https://prntscr.com/f01w29

For second problem: Please open this grid and re-save it. Then go to edit your page, delete old shortcode and reselect new, as: https://prntscr.com/f01wyo

Please try it and let me know result.
Thanks

Hi, thanks for the reply.

First issue (empty frame) can’t be about lack of enough posts, the selected criteria includes 18 entries. I’ve tried your suggested setting with Page Numbers and 8 Items per Page and I still get an empty frame with a page selector. Oddly enough the selector shows 5 pages when I’d expect only 3 (8 + 8 + 2 items). You can see this setting’s result in the relevant page (https://viajarapie.info/tecnica-y-material/)

As for the second issue, trying your suggestion had no effect. I re-saved the grid, then added it in the page content from the drop-down list. It still shows a “Cannot find grid information” message (https://viajarapie.info/en/gear-skills/)

By “thumbnail image” do you mean a featured image? None of the selected posts will have a featured image as my theme does a rather awkward job of featured images, I’d expect the listing plugin to use the first image in the post instead, will Grid Plus do that?

Any other way forward? Thanks again for your help

As you know: 8 items per page, 3 columns => but 3×3 = 9. So last item will be empty. It’s true.
This shortcode show 5 pages, can you review the posts number and orther param in this grid shortcode. I can’t access to your site so i can’t check it for you.
All other issue, please add my skype: [redacted]
And we’ll talk more details for your issue. I can check and fix for you faster.
Thanks.

• This reply was modified 7 years, 7 months ago by bdbrown.

I can confirm the number of posts is 18. I have tried assigning a featured image to one of them but I still get an empty frame. I’ve played with different configurations of grid columns and items per page with no different result.

If you think it’d be useful, I could give you access to the site.

Thanks again

Please contact us with this infor:https://prntscr.com/f0goat
I can’t submit anything here. I’ll wait to solve your problem.
Thanks

I contacted you through the form. I’ve actually made a bit of progress because I’ve found one problem with the grid in this page:

https://viajarapie.info/en/gear-skills/

It didn’t work because the grid had a “&” character in the name (“Gear & Skills”). I’ve changed it for “and” (it’s now “Gear and Skills”) and there’s no error message.

Now the problem is the same as with the other grid I’ve tried: only 8 items shown (it should be 11), not correctly ordered.

For more explanations, please refer to the contact I left through the website. Thanks!

I’ve finally found a setting that works! If I use Pagination Type “Page Numbers” and Items per page 8 or less, it works! But If I set the Items per page to more than 8 or if I set the Pagination Type to Show All, it doesn’t work well: items missing, wrong order. Hope it helps!

I’ve been dealing with the plugin developers through email and I now consider the issues I asked about as closed. I’m not aware whether the developers needed to update anything or not. I can report about what was on my side:

If I access the page/post containing the grid while I’m logged in as administrator in my WP installation, the grid is not shown. This is still the case. It turned into just a minor inconvenience once I realized.

I was missing the “Generate Layout” step after some of my changes.

Grid Plus didn’t like a “&” character in the name of the grid. I took that character out of the name.

Grid Plus is having an issue with my nested Categories but I realized WordPress does too so I understand it’s not a problem with the plugin itself.

My thanks to the support stuff for the great commitment and help.

Thanks for your feedback.
We will review and update it if possible.
Thank you very much.

hi! i have a problem during using your plugin.
i used your plugin with give your “how to use youtube”.
-> very easy and very nice explane.
but, my page show the error text “Cannot find grid information”
how to resolve the this problem?

my error page id’s https://sbasuperb.com/?page_id=2583

plz i hope your help!!!

have a good day ??