White list not working, got logged out of website

  • Resolved royalcacao

    (@royalcacao)


    7 years, 11 months ago

    I have added my IP to the Security white list but it flagged me and I had to remove the security plugin in order to get in.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Thread Starter royalcacao

    (@royalcacao)

    Security FireWall is activated for your IP xxx.xxx.xxx.xxx

    • This reply was modified 7 years, 11 months ago by royalcacao.
    Plugin Support SergeM

    (@serge00)

    Hello, @royalcacao.

    Thank you for your request.

    It takes some time for changes to be applied. Please, re-check your white list using this instruction: https://cleantalk.org/help/Security-Firewall

    Additionally you can check any IP or e-mail in our public database page here: https://cleantalk.org/blacklists

    Do you still have problems? Inform us of how the things going.

    Best regards.

    Thread Starter royalcacao

    (@royalcacao)

    I had my IP whitelisted for several days. Then, all of a sudden, I received the message and could not log in without deleting the plugin.

    Let me know if you need more details and I will them to you by email.

    Plugin Support SergeM

    (@serge00)

    Yes, please, send us a screenshot of the error you see at [ [email protected] ].

    Or create a support ticket and attach the picture here: https://cleantalk.org/my/support/open

    We are sorry for the inconveniences caused. We will fix it as soon as possible.

    Best wishes.

    Thread Starter royalcacao

    (@royalcacao)

    I sent you a series of screen shots from my email.

    • This reply was modified 7 years, 11 months ago by royalcacao.
    Plugin Support SergeM

    (@serge00)

    Thank you!

    We are looking into this issue right now.

    Please, give us some time to solve it. We will inform you when we are done.

    Plugin Support SergeM

    (@serge00)

    Excuse me, I forgot to mention one thing.

    We plan to launch white lists for Security service in 1-2 weeks. Right now they are not functioning as we want them to.

    We are working on your issue at the moment. We will solve it as fast as we can.

    We apologize for any inconveniences.

    Plugin Support SergeM

    (@serge00)

    We have found the cause of the problem. It was an interface bug in the CleanTalk Control Panel.

    We fixed that for your profile and will fix it soon completely as well. Please, check the result.

    Your black&white lists are here: https://cleantalk.org/my/show_private

    Thank you for your feedback. We have extended your Security Licence for 3 months as a bonus.

    All the best.

Viewing 8 replies - 1 through 8 (of 8 total)
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