Akeeba Install/Upgrade Issue

  • Howdy, folks.

    I know this isn’t specifically a WP issue, but it seems to NOT be related to Akeeba and indications are that I have something wrong with my install.

    When trying to upgrade Akeeba Backup, I get the below error. Not sure where to begin looking to confirm the location of ‘restore.php’, so I can’t tell if permissions are right.

    There was an error communicating with the update package extraction script restore.php. This usually indicates a permissions issue making this file unreadable to the web server or a server configuration (e.g. .htaccess file directives) issue blocking access to this file.

    Interestingly enough, updating WP and other plugins / themes is fine. So I have *no* idea where to begin looking for a solution to this.

    I hope someone can help. Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    As you use a commercial theme/plugin and need support, please use their official support channel. We feel they are best equipped to support their products.

    https://www.akeebabackup.com/support.html

    Commercial products are not supported in these forums. As you are their customer I am sure they will have no problem supporting you there.

    Send Chris @ Akeeba an email he is really quick at replying. I had a problem trying to update Akeeba and had to do it manually.

    Thread Starter hyperbolic

    (@hyperbolic)

    JD, I’ll give that a shot, but since I’m going to guess you had the same problem I have, can you point to the solution? I will respectfully disagree with Steve, this doesn’t seem to be an Akeeba issue, it’s probably a permissions problem, which is a WP/User issue probably due to an error I made somewhere along the way – hence asking for support here rather than there.

Viewing 3 replies - 1 through 3 (of 3 total)
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