Hi @hydro1313,
I’m sorry to hear about the issue you’ve been having. That’s not a normal function of the plugin. That would be a tech support issue, and we can definitely help. We are committed to zero false positives with the plugin.
We are committed to maintaining the standard of zero false positives.
In the rare event you are getting reports from multiple users that their comments/submissions are being blocked, these are not false positives — it means you most likely have a conflict that is preventing the plugin from functioning properly or there is another issue in play. Please see FAQ #9 for what to do if this happens:
Q: I think a legitimate user, comment, contact form, registration, or other submission may have been blocked. What’s going on here and what do I do?
I’d recommend checking the following resources:
- Troubleshooting Guide
- Frequently Asked Questions (FAQs)
- Known Issues and Plugin Conflicts
If those don’t help resolve the issue, then please submit a support request and we’ll be happy to help you resolve the issue and get things working right again.
– Steven
