Help! Customer unable to checkout

  • Resolved shaz14

    (@shaz14)


    7 years, 11 months ago

    Hello

    I wonder if somebody could please help me. A customer told me that she was unable to checkout on my website. I have seen in the log report that she tried twice. These are the error messages:
    /checkout/?wc-ajax=checkout / 5 Hits in last 3 minutes
    /checkout/?wc-ajax=checkout / Bad Cache:86.146.86.204

    Another customer has also tried to checkout 8 times:
    /checkout/?wc-ajax=update_order_review / Bad Cache:86.146.86.204

    Could somebody please explain what this means? I have no knowledge of code etc and have learnt my way with the help of google and fab guys like you ??
    My website is https://www.tpgifts.co.uk

    I have tried finding a tutorial or help with this but google has failed me lol.
    Thank you

Viewing 3 replies - 1 through 3 (of 3 total)

  • In the stop spammer protection options UNCHECK the box Check for quick responses. Click the update button.

    In the cache section clear the cache.

    The quick responses check fails when there is page caching on a website.

    Keith

    Thread Starter shaz14

    (@shaz14)

    Hi Keith

    Thank you so much for your quick reply. I changed the settings shortly after you posted but my laptop battery went flat before I had a chance to reply.
    I will ask a friend to try and checkout on my website then mark this post as resolved if it works.
    Thanks again

    Sharon

    If you still need help, please post on the new support channel here:

    https://github.com/bhadaway/stop-spammers/issues

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
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