Plugin is BROKEN since update to 2.3.0

Hey @xumbrella I’m sorry to hear you’ve experienced this issue! I’m afraid that I can’t replicate this on a test store with WooCommerce 2.5, 2.6, or the upcoming 3.0 version.

Can you please paste in your System Status report here for me to review? You can find it under WooCommerce > System Status.

thanks! -Beka

Hi, thanks for the quick reply. It’s very strange, we have been using the plugin for the last 2 years without issue, only since I updated it this week.

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### WordPress Environment ###

Home URL: https://www.supereight.net
Site URL: https://www.supereight.net/wp
WC Version: 2.6.14
Log Directory Writable: ?
WP Version: 4.7.3
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: en_GB

### Server Environment ###

Server Info: nginx/1.11.4
PHP Version: 7.0.15
PHP Post Max Size: 8 MB
PHP Time Limit: -1
PHP Max Input Vars: 10000
cURL Version: 7.19.7
NSS/3.21 Basic ECC

SUHOSIN Installed: –
MySQL Version: 5.6.35
Max Upload Size: 8 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 2.6.14
:
woocommerce_sessions: ?
woocommerce_api_keys: ?
woocommerce_attribute_taxonomies: ?
woocommerce_downloadable_product_permissions: ?
woocommerce_order_items: ?
woocommerce_order_itemmeta: ?
woocommerce_tax_rates: ?
woocommerce_tax_rate_locations: ?
woocommerce_shipping_zones: ?
woocommerce_shipping_zone_locations: ?
woocommerce_shipping_zone_methods: ?
woocommerce_payment_tokens: ?
woocommerce_payment_tokenmeta: ?

### Active Plugins (44) ###

AfterShip – WooCommerce Tracking: by AfterShip – 1.6.7
AMP: by Automattic – 0.4.2
Code Snippets: by Shea Bunge – 2.8.2
Contact Form 7: by Takayuki Miyoshi – 4.7
Cart Product Feed Additional Product Fields: by ShoppingCartProductFeed; Remi Corson & Harsha Venkatesh – 1.1.3
Google Tag Manager for WordPress: by Thomas Geiger – 1.5.1
Heartbeat Control: by Jeff Matson – 1.0.3
WooCommerce Quickview: by Iconic – 3.4.2
WPBakery Visual Composer: by Michael M – WPBakery.com – 5.1
MailChimp for WordPress: by ibericode – 4.1.0
MailChimp for WordPress – Premium: by ibericode – 3.3.7
No CAPTCHA reCAPTCHA: by Agbonghama Collins – 1.1.2
PixelYourSite PRO: by PixelYourSite – 5.0.9
WooCommerce Product Filter: by Mihajlovic Nenad – 6.1.1
ExportFeed – Create Product Feeds For 40+ Merchants: by ExportFeed.com – 3.1.7.5
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 2.2.6
Slider Revolution: by ThemePunch – 5.4.1
Shortcodes in Menus: by Gagan Deep Singh and Saurabh Shukla – 3.1
Swift Framework: by Swift Ideas – 2.5.31
Video Thumbnails: by Sutherland Boswell – 2.12.3
WooCommerce Advanced Shipping: by Jeroen Sormani – 1.0.11
Aelia Currency Switcher for WooCommerce: by Aelia – 3.9.10.160722
WooCommerce Cost of Goods: by WooThemes / SkyVerge – 2.2.7
WooCommerce Stripe Gateway: by WooCommerce – 3.1.3
Google Address Autocomplete for WooCommerce: by MB Création – 2.3.1
WooCommerce Order Status Manager: by WooThemes / SkyVerge – 1.6.3
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 1.5.39
WooCommerce PDF Invoices & Packing Slips Premium Templates: by Ewout Fernhout – 2.2.1
WooCommerce Social Login: by WooThemes / SkyVerge – 2.0.4
WooCommerce Store Credit: by WooThemes – 2.1.5
WooCommerce Tab Manager: by WooThemes / SkyVerge – 1.7.4
WooCommerce Twilio SMS Notifications: by WooThemes / SkyVerge – 1.8.3
WooCommerce: by WooThemes – 2.6.14
WooCommerce Helper: by WooCommerce – 1.7.2
Yoast SEO: by Team Yoast – 4.5
WP All Export Pro: by Soflyy – 1.4.5-beta-1.3
WP All Import Pro: by Soflyy – 4.4.3
WP-Lister Pro for Amazon: by Matthias Krok – 0.9.6.32
WP-Lister Pro for eBay: by Matthias Krok – 2.0.14
WP Notification Bars: by MyThemeShop – 1.0.1
WP Rocket: by WP Media – 2.9.9
WP All Import – WooCommerce Add-On Pro: by Soflyy – 2.3.4
WP Overnight Sidekick: by Jeremiah Prummer – 1.0.1
YITH WooCommerce Wishlist: by YITHEMES – 2.0.16

### Settings ###

Force SSL: ?
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2

### API ###

API Enabled: ?

### WC Pages ###

Shop Base: #8 – /shop/
Basket: #9 – /cart/
Checkout: #10 – /checkout/
My Account: #11 – /my-account/

### Taxonomies ###

Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

### Theme ###

Name: Atelier
Version: 2.4.23
Author URL: https://www.swiftideas.com
Child Theme: ? – If you’re modifying WooCommerce on a parent theme you didn’t build personally
then we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?

### Templates ###

Overrides: atelier/woocommerce/archive-product.php
atelier/woocommerce/cart/cart-totals.php
atelier/woocommerce/cart/cart.php
atelier/woocommerce/checkout/form-checkout.php
atelier/woocommerce/checkout/thankyou.php
atelier/woocommerce/content-product.php
atelier/woocommerce/content-product_cat.php
atelier/woocommerce/content-single-product.php
atelier/woocommerce/global/quantity-input.php
atelier/woocommerce/loop/add-to-cart.php
atelier/woocommerce/loop/loop-end.php
atelier/woocommerce/loop/loop-start.php
atelier/woocommerce/loop/pagination.php
atelier/woocommerce/loop/result-count.php
atelier/woocommerce/myaccount/form-login.php
atelier/woocommerce/single-product/add-to-cart/external.php
atelier/woocommerce/single-product/add-to-cart/grouped.php
atelier/woocommerce/single-product/add-to-cart/simple.php
atelier/woocommerce/single-product/add-to-cart/variable.php
atelier/woocommerce/single-product/product-image.php
atelier/woocommerce/single-product/product-thumbnails.php
atelier/woocommerce/single-product/related.php
atelier/woocommerce/single-product/review.php
atelier/woocommerce/single-product/tabs/description.php
atelier/woocommerce/single-product/tabs/tabs.php
atelier/woocommerce/single-product/up-sells.php
atelier/woocommerce/single-product-reviews.php
atelier/woocommerce/single-product.php

Hi,

Just subscribing to this thread and saying I’m having the same issue with our shop; when updated the plugin takes our entire site and admin panel offline (HTTP ERROR 500).

Wordpress Ver: 4.7.2
Woocommerce Ver: 2.6.14

Has there been a change in PHP requirements?

Thanks,

Matt

Hey @matthewmartindale, thanks for the additional info. The requirements are still PHP 5.2+.

@xumbrella thanks for the system status here! I didn’t see anything out of the ordinary, but I have finally been able to replicate this. Looks like there’s an issue when a variation is removed that we’re not accounting for, which can cause an error while updating a variable product.

I’ll push out a fix for this today as soon as I’ve had a chance to fully test. thanks y’all!

– Beka

Hey @xumbrella & @matthewmartindale, I’ve pushed version 2.3.1, please update when you see it to resolve this. Thanks!

Hi @skyverge, thanks for looking at this so quickly. I tested it and it seems to work again.

thank you.