Certificate not showing correctly

@dickiesmudge,

The “cut off” is more than likely an issue related to your theme. We try really hard to work out of the box with as many themes as possible but this is an area that’s extremely hard to predict and, if we don’t work perfectly, really the only thing we can do is add a bit of custom CSS to prevent the conflict. What theme are you using?

Additionally, the WYSIWYG editor generally strips excess white space. If you want to preserve those returns you have two options:

A) add   characters to each empty line
B) add ‘<br>` tags to each empty line (or a bunch of them all on one line)

To add either of these you’ll need to switch to TEXT mode (at least temporarily) so that you can add the code. Once added you can switch back to VISUAL.

Hope that helps,

Hi Thomas,

Ok the   has rectified the line spacing issue to a large extent but when i print my certificate it prints with the logo of my site and the mobile hamburger menu from my header section.

Therefore when it generates the certificate it is pulling my main header navigation in with it.

I am using OMNITHEME.

On my nav settings inside the theme i have stick nav set as on but even when I turn it off it is still pulling in the nav menu????

Please advise further

Cheers

Richard

@dickiesmudge,

It def. seems like we simply need to add some custom CSS specific to your theme to prevent the header/footer from displaying. Like I said we try to guess at this but we have no way of guaranteeing that our guesses are going to work with the structure of every theme out there.

I don’t have a copy of the theme so I’m making some guesses based of the theme demo I found when googling OMNITHEME. I won’t buy premium themes for support requests (I think you can understand why) so hopefully this will work:

.single-llms_certificate #banner-section,
.single-llms_my_certificate #banner-section,
.single-llms_certificate #footer,
.single-llms_my_certificate #footer {
	display: none;
}

You can add that via the customizer: https://lifterlms.com/docs/add-custom-css-using-wordpress-customizer/

If that doesn’t work and you’re a LifterLMS customer with access to email support please submit a support ticket so we can help you out further.

If you are not, I’d recommend contacting your theme developers and ask them how to HIDE the site header in the print view of LifterLMS Certificates (the post types are llms_certificate and llms_my_certificate). They should be able to use that information to provide you with the CSS that matches their structure.

Hope that helps!