Contact form email was not delivered

  • Resolved ceceliashook

    (@ceceliashook)


    8 years ago

    Hello,
    I have two contact forms on this website. The old one which is the tab Contact and the new one which is the tab Contact (New).
    I added the new contact form because the other one was created by someone else and I do not have access to that Jotform account in order to update that form. The website is(straygrasscolorado.com) I sent a email to the contact email address: ‘[email protected]’
    and it was not delivered.
    What do I need to check?
    Do I need to change the delivering email address because the old form is out of date?
    How long does it typically take for an email to arrive?
    Any and all help is appreciated. Thank you, Cecelia

Viewing 7 replies - 1 through 7 (of 7 total)
  • webonative

    (@webonative)

    Hi,

    I’ve used Jotform in the past and the emails should arrive ontime (typically within a few seconds)
    If emails are not coming, I recommend changing the delivering email address.
    Try it out with your personal email and see if it makes any difference.
    I stopped using jotform after I came to know about contact form 7 plugin.
    Have you tried using that?

    Webonative Support

    Thread Starter ceceliashook

    (@ceceliashook)

    Hello,
    Where exactly in WP do I change the email delivery address? Or do I change the delivery address somewhere else?
    Is there only one email location I need to change?
    If I change the delivery email address to a personal email address, can I input more than one address? If so, How?
    Thank you.

    webonative

    (@webonative)

    1. You can change the email delivery address in jotforms (if you’re still using it). You cannot change it in WP as jotform plugin is integrating into WP.
    2. That’s the only location you need to change the email address (jotforms)
    3. In jotforms, you can include multiple email addresses as shown here: https://www.jotform.com/help/39-Send-Notifications-to-Multiple-Recipients

    If you’re using contact form 7, the procedure is something else.

    Thread Starter ceceliashook

    (@ceceliashook)

    Hello,
    I added my personal email address in Jotform and that worked. However still no delivery to the original email address. Do you have any suggestions on why the original email is not getting the messages? Thank you.

    Hi,

    The secureserver.net email addresses is being blocked by various companies out there and Jotform would be one of them. I heard similar complains from GoDaddy users as well.

    In order to unblock it, you might have to ask Jotform support to do it. I’m afraid they’ll be able to help. But the fact that jotform is working with your personal email address proves that there is nothing wrong with jotform and it’s the email address that is causing the issue.

    secureserver.net, is your domain provider SMTP shared server.

    Hope that helps.

    Thread Starter ceceliashook

    (@ceceliashook)

    Hello,

    Thank you for answering. I will contact Jotform.
    This issue is resolved. I appreciate your help!

    Cecelia

    If your issue is resolved, please feel free to share the solution so that other people having the same issue can get benefited from it.

Viewing 7 replies - 1 through 7 (of 7 total)
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