Sharing not working with Facebook.

  • Resolved carolina

    (@arkitecturahoy)


    8 years ago

    Since 24th february, the plugins stopped sharing my posts in Facebook.
    The connection with my page was lost.

    I tried to reconnect my account but it only recognizes my profile, not my page. And I get the alert: “Something that never should happen, happened. If you try again, it may work.
    Error code: -10520”

    I had the same issue in another wordpress web, and reconnecting was the solution.
    Time ago I was told by yourselves that the problem was the Business manager of Facebook. However, it was working fine till 24th february. And the other page is in the Bussiness Manager too, and had no problem.
    Can you help me to solve it?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    Your site doesn’t seem to be properly connected to WordPress.com at the moment. Could you try the following:

    1) Go the Jetpack menu in your dashboard
    2) Click on “Disconnect Site from WordPress.com” at the bottom of the page if your site is currently connected to WordPress.com.
    3) Confirm the disconnection.
    4) Click on the Connect button to connect your site to WordPress.com again.

    Once you’ve done so, try to reconnect your Page to your site by following the instructions here:
    https://jetpack.com/support/publicize/facebook/#reconnecting-facebook

    If you continue to experience issues, could you post your site URL here so I can have a look?

    If you want it to remain private, you can also contact us via this contact form:
    https://jetpack.com/contact-support/

    Thanks!

    Thread Starter carolina

    (@arkitecturahoy)

    Hi Jeremy. Thanks for your quick reply.

    I followed the stepd, one by one, but at the end of the process, I choose my page, and it charges my profile. Nothing seems to change before all those steps done. Same problem!

    I’ll be waiting for ypur suggestions.

    Regards,

    CLL

    Thread Starter carolina

    (@arkitecturahoy)

    And I’ve just received the latest Jetpack update but nothing changes. Thanks again.

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    Sorry to hear that didn’t help!

    If you used the contact form to send us an email, we’ll take a closer look and get back to you soon!

    Thread Starter carolina

    (@arkitecturahoy)

    Thanks Jeremy, I’ve alredy wrote in the form asking for support

Viewing 5 replies - 1 through 5 (of 5 total)
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