Single Sign On – Different results for different users

  • Resolved fisnollo

    (@anollo)


    8 years ago

    I’m working on a site where users must be logged in to view the page that shows our ecwid cart. I have the single sign on option enabled, and everything looks great when I’m logged in as an admin — it displays links for “Your Account” and “Sign Out”. However, when I’m logged in as a subscriber, I don’t see either of those, but see login link instead, as if ecwid doesn’t know I’m already logged in.

    Any suggestions?

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  • Thread Starter fisnollo

    (@anollo)

    I’ve since added a second subscriber level test user, and the shop links display correctly when I use that id to login. But the first subscriber id still shows the login link instead of “Your Account”.

    Plugin Support ecwid_team

    (@ecwid_team)

    Hello,

    Sorry for delay in replying you!

    First of all, I should mention that SSO feature offered in Ecwid plugin for WordPress works as follows: when SSO is enabled, the Sign In link in Ecwid storefront redirects to the WordPress login form. If a new user registers via that form, he’s getting registered in your Ecwid store automatically, too. Such new customers will appear in your Ecwid control panel > My Sales > Customers section (as well as in Users section of your WP panel). When such customers log into your WP site, they will be seamlessly logged into your Ecwid store and will be able to checkout there as already registered customers.

    Please make sure that the first subscriber is a new account, i.e. registered via WP login form after the SSO feature has been enabled in your store. Also, please make sure that you visit the storefront added to your WP site via the plugin, because if you have also added Ecwid to your Pages/Posts via integration code, SSO won’t be supported on those pages.

    If the issue persists, please provide us with the details: email of the first subscriber and your Ecwid store ID so we can check it from our side.

    Thank you.

    Ecwid team
    https://www.ecwid.com

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