Ads won’t display in sidebar

  • Resolved Adam

    (@gourmetbooks)


    7 years, 9 months ago

    Hi AP team,

    I just signed up, stumbled around your site, watched a bunch of videos, installed the WP plugin on my staging site, pasted my access code (twice, actually), made two ads at AdPlugg.com… and neither ad shows in my sidebar. I’ve disabled all but essential (Genesis) plugins, disabled my ad blocker, and no display. I’ve even created a zone (which doesn’t sound necessary) and assigned both ads to that zone. No ads show up.

    Widget config
    Front-end display

    I then tried to send this same message, twice, through the contact form on your site. Both times I got a white screen after submitting. Both times I made sure to check “Send me a copy, too,” and I haven’t received an email, so I doubt it went through.

    My boss is now less-than-pleased with me for wasted time. Please help.

    Site: https://staging.nv1.org. Please let me know where I can send login details.

    Thanks,
    Adam

    • This topic was modified 7 years, 9 months ago by Adam.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter Adam

    (@gourmetbooks)

    —

    • This reply was modified 7 years, 9 months ago by Adam.
    Plugin Author adplugg

    (@adplugg)

    Hi Adam,

    I’m really sorry for the trouble. AdPlugg uses Amazon AWS for a good portion of our hosting. Amazon AWS had major outages today impacting thousands of sites (including AdPlugg, Instagram, Twitter, Slack, Buzzfeed and many, many more). You can read more about the issues here:

    https://www.usatoday.com/story/tech/news/2017/02/28/amazons-cloud-service-goes-down-sites-scramble/98530914/

    AdPlugg was only partially affected (as you saw). While existing ads have been running fine, creation of new ads, emails, forums and other parts of our service have been affected. As of this writing, Amazon has a lot of it back up and working and it looks like everything should be fixed within the next several hours. I’ll post back once everything is back up and running.

    Millions of tech people were affected, so you are not alone. Not sure if it would help but you could forward the article from USA today to your boss. CBS, Los Angeles Times, and many other news outlets have also reported on the massive outage.

    We are going to work to see if we can put systems in place to prevent future disruptions from these types of issues.

    Sorry Again,

    Collin Krawll
    AdPlugg

    Thread Starter Adam

    (@gourmetbooks)

    Thanks, Collin.

    I just reloaded the page, and still don’t see an image there. I’ll look at it again in a few hours. If it’s not working by the morning, where can I send you login details?

    best,
    Adam

    Plugin Author adplugg

    (@adplugg)

    Hi Adam,

    As of around 12:30 AM EST, Amazon is reporting their systems at 100%. We’ve tested everything on our end and everything seems to be working again.

    I took a look at your AdPlugg account and it looks like your ad images failed to upload. This was one of the most common problems with the outage. If you could, please edit your ads and re-upload images for them. Once they are uploaded, you will be able to see the image next to each ad in your ads list. They should at that point be able to be served to your site.

    Sorry again for the trouble and thank you for your understanding.

    Best,

    Collin

    Plugin Author adplugg

    (@adplugg)

    This issue was resolved.

Viewing 5 replies - 1 through 5 (of 5 total)
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