504 Gateway Timeout error

  • sbwork247

    (@sbwork247)


    8 years ago

    After installing your plugin and created a backup I experienced problem. Every page I tried to reach I got 504 gateway error. My server (Synology NAS) was running 100%, RAM fully used. After I deleted your plugin manually everything started working again. It really ruined my site!!!

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  • Plugin Author JetBackup

    (@backupguard)

    Hello,

    We are sorry to hear that, but there might have been other issues causing website malfunction. However for any cases and situations we provide full customer support and problem solving. We would appreciate if you take a moment and create a ticket regarding that issue here: https://backup-guard.com/products/backup-wordpress/support. So our specialists can investigate and come up with a satisfying solution for your problem.
    We assure you that we have a number of customers that are using our plugin on a daily basis and that we have proved our efficiency in terms of customer satisfaction and support.

    We hope hearing from you soon.

    Regards,
    Lisa Breen
    BackupGuard, Support Team

Viewing 1 replies (of 1 total)
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