Customize missing Error 500

  • khpblack

    (@khpblack)


    8 years ago

    I’m working on a “test” version of an existing website. I’m using the latest version of WP and a new Theme. I had trouble with the logo looking right, and removed it. Then there was text in the logo/header I originally entered in “customize.” I wanted to remove this text because it also didn’t look right. I went to “customize” function (top bar and in appearance) and it shows a blank page with Error 500. The rest of the website is fine except for this. I can still get to the “menu” tab in appearance. It’s just the “customize” link. Can you help? This is the 2nd time I had to start from scratch, so am hoping that will not be the suggestion. It’s a complicated site. And I’m not a WP developer, but a user who is learning/admin.

Viewing 2 replies - 1 through 2 (of 2 total)
  • stucflo

    (@stucflo)

    Hello,

    I just had a similar problem with a theme I developed. Once I had enabled any plugin, my customize functions would not work. I had to increase the memory size in wp-config.php Add thisdefine( 'WP_MAX_MEMORY_LIMIT', '256M' ); to wp-config.php right before the line that says that’s it stop editing

    Moderator t-p

    (@t-p)

    Internal server errors (error 500) are often caused by plugin or theme function conflicts, so if you have access to your admin panel, try deactivating all plugins. If you don’t have access to your admin panel, try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, try switching to the default theme for your version of WordPress to rule-out a theme-specific issue. If you don’t have access to your admin panel, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue.

    If that does not resolve the issue, it’s possible that a .htaccess rule could be the source of the problem. To check for this, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, and rename the .htaccess file. If you can’t find a .htaccess file, make sure that you have set your SFTP or FTP client to view invisible files.

    If you weren’t able to resolve the issue by either resetting your plugins and theme or renaming your .htaccess file, we may be able to help, but we’ll need a more detailed error message. Internal server errors are usually described in more detail in the server error log. If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that time period. If you don’t have access to your server error log, ask your hosting provider to look for you.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Customize missing Error 500’ is closed to new replies.