Forbidden Message Displayed When Customizing an Apperance of a Site

  • When trying to customize the appearance of a site, the navigation on the customize page loads but the area where you would view your page, does not. It displays a Forbidden message. I’ve tried to do some research but haven’t had any luck. Here is what I have tried so far:

    • We host our own WordPress site and it is set up for multi-sites.
    • WordPress, all themes and plugins are up to date.
    • All Themes have the same error. I have tried the 2016, 2015 and 2014 theme.
    • Deactivating All Plugins. (We have 3 plugins, Akismet, Disable Comments and TinyMCE Advanced.) – The page still displays Forbidden with the plugins deactivated.
    • I’ve tried adding the line, define(‘CONCATENATE_SCRIPTS’, false); to my wp-config.php file and the line, remove_action(‘shutdown’, ‘wp_ob_end_flush_all’, 1); to the functions.php page for the theme but had no luck.
    • I have enabled debugging to write to a log file, but there weren’t any errors in the debug log pertaining to the page.
    • I have cleared my browser cache and have tried Google Chrome, Firefox, IE and Edge. All display the same Forbidden message.

    I’m not sure what else to try. If anyone has any recommendations, that would be great.

    [moderator note – moved to Fixing WordPress]

    • This topic was modified 7 years, 9 months ago by stephencottontail. Reason: moved to appropriate forum
Viewing 2 replies - 1 through 2 (of 2 total)
  • Moderator t-p

    (@t-p)

    403 forbidden means that your browser isn’t able to load the scripts up because your server isn’t allowing it. This is a hard one to solve. Because anything could be blocking the server.
    – Most likely this is a server permissions/ownership issue, so ask your host what’s going on
    – check your IP
    – check your .htaccess files for anything strange.
    – make sure your server settings are not overriding the .htaccess file
    – try a full Manual Upgrade, to make sure all the WordPress files are there and correct..
    – Make sure to backup everything (including database) before doing any action, in case.

    Thread Starter dyerr

    (@dyerr)

    t-p, thank you for the quick reply. Our WordPress install is hosted on our web server that runs Apache. Everything seems to be working fine. It looks like maybe the widgets aren’t loading right. I can make changes to the options in the left but widgets doesn’t show anything.

    I did try the full upgrade but I had no luck.

Viewing 2 replies - 1 through 2 (of 2 total)
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