Plugin setting don’t load after entering User Key

Hi @sshinnan,

This seems like it’s probably specific to your environment. Can you ask your hosting company to help you locate the error messages being generated?

No error message being generated. We updated the php version to 5.6 but still nothing. Are there php requirements that could potentially be causing the problem?

No, the plugin supports all WordPress-supported versions of PHP, so we’ll fix it if there’s a bug there—but I haven’t heard of any issues related to that previously.

If a blank page is popping up, there should be a PHP error somewhere. Can you either try hunting for something again, or turning on more PHP error logging, or setting WP_DEBUG to true?

I have this same problem. I have the authentication right (if I put the wrong password, I get an error), but now I can’t access this page:

https://www. ourdomain .com/wp-admin/options-general.php?page=pardot

It gives a 404 error.

@dsnowman That actually sounds like something pretty different—if you’re getting a 404 on that page, there may be a conflict with another plugin, or the plugin itself may have become deactivated.

Are you on the latest versions of WordPress and the plugin?

Oh. Well, I am running WP 4.7.1 and Pardot plugin 1.4.3. (it’s active). I pulled the list of plugins we have active below. I’ve tried different browsers, different computers, logging in/out, clearing the cache.
The 404 error happens after a long time-out, maybe a minute?

AddToAny Share Buttons
All In One WP Security
Backup
Breadcrumb NavXT
Clef
Contact Form 7
Custom Icons by Stylemixthemes
Duplicate Post
Force Regenerate Thumbnails
Instagram Feed
Limit Login Attempts
MailChimp for WordPress
Metronet Tag Manager
Pardot
Recent Tweets Widget
Server IP & Memory Usage Display
Slider Revolution
STM Importer
STM Post Type
TinyMCE Advanced
WooCommerce
WPBakery Visual Composer
Yoast SEO

@dsnowman Do you have access to your error logs? If it’s taking a minute to load, it’s not a 404, it’s an error of some other sort.

I’m new at this:
I edited my wp-config.php file with some code that is supposed to generate error logs:

 // Enable WP_DEBUG mode
define( 'WP_DEBUG', true );

// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );

// Disable display of errors and warnings 
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );

// Use dev versions of core JS and CSS files (only needed if you are modifying these core files)
define( 'SCRIPT_DEBUG', true );

and then tried to go to the Pardot plugin settings again. It timed-out after 1min+ to the same 404 message. But there’s no error log in the wp-content folder. I guess I need more hand-holding: is there something else I need to do to generate the error log?

@dsnowman I appreciate the effort. ?? Do you have a hosting company you can ask about error logs?

Sure, I guess I’ll call them in the morning.

We are having the same issue.

This is a new install on a new WordPress instance and new website, only days old.

We don’t see any authentication request to Pardot.

We have setup a separate user with email and key as well and this also didn’t work.

• This reply was modified 8 years, 1 month ago by intechnology.

@intechnology Are you having the same issue as in you’re getting a blank screen when submitting Pardot settings? If so, I need the same information I’m asking others for—preferably something from the error logs.