no customer confirmation emails

  • Resolved mgason

    (@mgason)


    7 years, 10 months ago

    I have PayPal and Stripe setup on my site. PayPal works fine, when the customer orders with a credit card the charge goes through and they automatically receive a confirmation email for their order. No action required by the store owner.
    When a customer pays with Stripe they do not receive a order confirmation email.
    Capture is set to “Capture charge immediately”

Viewing 3 replies - 1 through 3 (of 3 total)
  • danieldudzic

    (@danieldudzic)

    Automattic Happiness Engineer

    Hi there,

    Thank you for contacting WooCommerce support.

    Please enable the error logging option: https://cld.wthms.co/vVpm/43K7k00f run a test transaction and open a new ticket with our support team via https://www.WooCommerce.com ( Go to Support > Helpdesk > Create a ticket > Free Plugins ), so that we can investigate this further. Please make sure to include a temporary Administrator username and password with your message, so that our team can take a look at your site.

    Cheers!
    Danny

    Rob

    (@rob-at-ionic)

    I get this problem as well. The customer’s email address is not passed to Stripe, so no confirmation email gets sent. In the site’s stripe log the line shows up as:

    [receipt_email] =>

    How can I get the stripe plugin to pass the customer email address to stripe, so the stripe email receipt gets sent?

    Thanks!

    Thread Starter mgason

    (@mgason)

    I just did all updates to plugins and wordpress and now I receive the emails.
    I have WP 4.7.1
    woocommerce stripe gateway plugin 3.0.7
    woocommerce 2.6.13

Viewing 3 replies - 1 through 3 (of 3 total)
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