Plugin applied wrong discount

  • Resolved designoneweb

    (@designoneweb)


    8 years, 2 months ago

    We set up a one day flash sale coupon code this past fall for a 20% discount on all orders where the coupon was applied. In reviewing the sales using that coupon code, our client noticed that all of the orders received a 25% discount. I believe their site was running WordPress 4.6 at the time. Here is a screenshot of the setup page showing how we input the discount amount:

    Coupon discount set up page

    The calculation error cost our client $136. We have since refunded our client that amount. Please review the attached screenshot. If we have made an error in the way we formatted the discount, let us know.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Soft79

    (@josk79)

    Hi

    I doubt it has anything to do with the Extended Coupon Features plugin, as the discount calculation is still done by WooCommerce. Do you have any other WooCommerce related plugins activated?

    Could you please post a screenshot of the confirmation of an order that had the wrong discount amount applied?

    Thread Starter designoneweb

    (@designoneweb)

    Very strange that the only time a calculation was wrong is when this coupon was applied.

    Completed order with error

    Plugin Author Soft79

    (@josk79)

    Calculation seems right to me.

    Waverly Dena Home Monkey Jars Tide Pool: Normal price is $ 22.99. 80% of $ 22.99 = $ 18.39

    Thread Starter designoneweb

    (@designoneweb)

    You are exactly right! The client was dividing discount by price on completed transaction, not original price. My bad for assuming client was right and not checking original item pricing. Thanks for your patience. It’s been a long week!

Viewing 4 replies - 1 through 4 (of 4 total)
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