From field syntax masks sender’s address/reply

  • Resolved mtm

    (@flatpack-music)


    7 years, 10 months ago

    When setting up a contact form using CF7 we are encouraged to use an email address in the ‘from’ field which contains the same domain as the site into which the form has been placed, to avoid messages being treated as spam.

    The problem here is that the messages which come through the site appear to be from this address and not from the actual sender. This makes replying complicated and creates usability problems. Currently I have this set up to render [your-email] in the message body so that a reply can be manually created – I would be surprised if this were the way the form is intended to work though?

    Can anyone please clarify how to set this up so that a message can be replied to but the form does not register a syntax error?

Viewing 4 replies - 1 through 4 (of 4 total)

  • In Mail >> Additional Headers insert Reply-To: [your-email]. THis way you can use the Reply option in your mail client to reply to the sender.

    Hello,
    Please I am experiencing the same problem.
    Sender’s email address in not showing,only sender’s name.
    When I click on reply the email that shows is;[email protected]

    Find attached a screenshot!
    I cannot respond the theform error emails.

    Same problem here. Nothing seems to work. AARRGGHH.

    Thread Starter mtm

    (@flatpack-music)

    i found some more out about this – it’s a function which is designed to eliminate messages being marked as spam and is a very good idea when used as intended.

    in fact, CF7 requires that email is sent from an address which matches that of the server (anything else would appear suspicious), and uses the reply-to field to make hitting ‘reply’ possible even when the from address is not the sender’s.

    here’s how i have been setting this up:

    From – [your-name] <[email protected]>
    Additional Headers – Reply-To: [your-email]

    and then in the message body placing:
    From: [your-name] | <[your-email]>
    above
    [your-message]

    this will make it very clear who the message is from and allow you to hit ‘reply’ and send your message back to them, whilst ensuring the messages reach you in the first place.

Viewing 4 replies - 1 through 4 (of 4 total)
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