Dashboard hangs when clicking anything

  • Hello, good morning.

    I’m having a bit of trouble accessing, and creating a new post on my Blog. On my iMac (running OSX 10.12.2 MacOS Sierra), I have no problems at all. But on my partners Mac, running OSX 10.10 I can’t seem to do anything.

    Logging onto the dashboard seems ok on her Mac, (using Safari 8) but once there, when I click on anything, the browser just hangs, and doesn’t do anything. I’ve noticed as well, that on her browser doesn’t display any of the visitor data that’s usually on the dashboard.

    Once in a blue moon, the ‘new post’ button will take her to a new post, but when she starts typing, the words being typed done’t display in the box – and after a brief time, they appear, but as white text over white background.

    Another time, when I hit ‘new post’ I get this error message:

    Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

    Does it sound like one of the css files might have gone walkies when updating to a new WordPress, and my Mac cached the file – which would explain that it works on my end?

    Has anyone got any thoughts on how I can check what the problem could be at all?

    Many thanks.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Moderator t-p

    (@t-p)

    Internal server errors (error 500) are often caused by plugin or theme function conflicts, so if you have access to your admin panel, try deactivating all plugins. If you don’t have access to your admin panel, try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, try switching to the default theme for your version of WordPress to rule-out a theme-specific issue. If you don’t have access to your admin panel, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue.

    If that does not resolve the issue, it’s possible that a .htaccess rule could be the source of the problem. To check for this, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, and rename the .htaccess file. If you can’t find a .htaccess file, make sure that you have set your SFTP or FTP client to view invisible files.

    If you weren’t able to resolve the issue by either resetting your plugins and theme or renaming your .htaccess file, we may be able to help, but we’ll need a more detailed error message. Internal server errors are usually described in more detail in the server error log. If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that time period. If you don’t have access to your server error log, ask your hosting provider to look for you.

    Thread Starter IestynR

    (@iestynr)

    Hey there t-p, thanks a lot for your reply.

    I’ve had a try on what you’ve suggested, and it doesn’t seem to do the trick, unfortunately.

    What I don’t understand is why does it work fine on my Mac, but not at all on my partners Mac. We’ve noticed as well that Netflix has stopped working on her browser, but works fine on mine. Could this be connected in some way?

    Our blog is over at: https://www.thegallivantingjournals.co.uk/blog/ – just incase you can see anything there?

    Many thanks.

    Moderator t-p

    (@t-p)

    Sorry, I don’t have any experience with MAC ??

    Thread Starter IestynR

    (@iestynr)

    What does WordPress use to display the dashboard? Could it be a HTML5 / Java thing?

    Thread Starter IestynR

    (@iestynr)

    Just spoken to my brother, and he told me to do an ‘Inspect’ on Chrome, to view what’s going on with the blog – opened up the ‘Network’ tab and I get one ‘red line’:

    https://www.thegallivantingjournals.co.uk/blog/wp-content/themes/cleanr/js/scripts.js?ver=1.0

    Does this mean anything to anyone? Anyone know of how I can resolve that line?
    Thank you.

    In my experience, Internal server errors are mostly host related. Did you try asking them?

    Also I’d suggest you to try to switch to a one of the standard wordpress theme and see if the problem still persists. If it does not, then you may want to re-install / update your current theme.

    • This reply was modified 7 years, 10 months ago by yalcinarsan.
Viewing 6 replies - 1 through 6 (of 6 total)
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