Jetpack stats are linked to DEV site and LIVE site stats were reset – NEED HELP

  • Resolved samsl72

    (@samsl72)


    7 years, 11 months ago

    I have my site: TheMerchantBaker.com
    and we started a redesign at: ParadigmDesign.net/TheMerchantBaker/

    When we migrated the site to the DEV domain the stats stopped collecting the info from the LIVE site TheMerchantBaker.com and the stats had reset.

    How do I have the site stats from the past two years point to the correct domain (TheMerchantBaker.com) and not lose the data that has been collected from the reset?

    Any help and insight would be incredible. Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    With Jetpack, your stats information is connected to a unique blog ID. Sometimes, if a site owner was using a development site or a different address when they set up Jetpack, disconnecting may create a new blog ID. When this happens, it may appear that your stats were lost.

    I have fixed the issue, and you should be able to get your Stats and Subscribers back by going to the Jetpack menu in your dashboard, and disconnecting / reconnecting to WordPress.com.

    Thread Starter samsl72

    (@samsl72)

    Jeremy,

    Thank you for your help. It truly is a huge help.

    I do have a follow up question.
    The stats that were collected by the accidentally created account, 10 days worth, are now blank. Is there any way to add/merge those missing 10 day of stats to the current stats that have been fixed/recovered?

    Thank you again for all your work.

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    Sure thing! I merged those stats into the main set of stats. You should be all set!

Viewing 3 replies - 1 through 3 (of 3 total)
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