No user displayed

  • Resolved Christian

    (@christiankramer)


    8 years, 2 months ago

    Hi,

    I get the message “There are no users in the directory at this time.”. But I have 13 registered users.

    Why don’t they appear?
    Thx for a hint.

    CK

    • This topic was modified 8 years, 2 months ago by Christian.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Sarah Giles

    (@sarah_dev)

    Hi Christian,

    I’ll need a bit more information about your directory settings to determine why the users are not appearing. Here are a few questions:

    1. Did you select any user roles for hiding or select any specific users for exclusion?

    2. If you chose “Display Name” as the sort field, do any of the display names begin with non-alphabetic characters (e.g. a number or special character)? If you chose “Last Name” as the sort field, do any of the last names begin with non-alphabetic characters?

    Thanks!
    Sarah

    Thread Starter Christian

    (@christiankramer)

    Hi Sarah,

    neither I selected any user role nor have any display name with a non-alphabetic character.

    All the best,
    Christian

    Plugin Author Sarah Giles

    (@sarah_dev)

    Christian,

    Okay, thanks. The quickest way to identify your problem is through the plugin’s debug mode.

    On the directory settings page, turn the debug mode to “on” and save the change. Then attempt to view the directory. You should see a lot of new data displayed on the screen.

    Please copy and paste this information into an email and send to my address: [email protected]. Please also let me know what theme you are using.

    Regards,
    Sarah

    Plugin Author Sarah Giles

    (@sarah_dev)

    I am closing out this thread as it appears something unique to Christian’s WP installation is conflicting with the User Directory plugin.

Viewing 4 replies - 1 through 4 (of 4 total)
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