PayPal Now Requiring an Account for Payment?

  • We have a site that we use WooCommerce to sell memberships, event registrations, and take donations (it’s a nonprofit). We use PayPal Express for payments, and everything has been working fine for months. Everything is the latest version, including WP.

    All of a sudden though, our users can’t complete a purchase without a PayPal account. IOW, the PayPal page either lets you enter your login or create an account. There is no longer an option to Pay with Credit or Debit Card. I’ve confirmed that our PayPal account still has the PayPal Account Optional option set on.

    Has something changed with either PayPal or WooCommerce to cause this? Google hasn’t revealed anything useful to me.

    Thanks for any information or suggestions!

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  • This is a PayPal issue. But not exactly an issue, more an intentional change. I’ve contacted PPs customer support a while ago with the same question. They explained that the “checkout as a guest” option will be removed step by step.

    They could not tell me if it’s a regional or a global change due to the fact that PP has different terms for each country. I’m located in Germany.

    They recommended PayPal-Plus (only available in Germany) or Braintree as an alternative to receive direct credit card payments. Braintree is a subcompany of PayPal.

    • This reply was modified 8 years, 2 months ago by chezzone.
    Thread Starter donkiely

    (@donkiely)

    Yikes. Thanks, @chezzone! That’s too bad. On the other hand, I’ve heard really good things about Braintree, particularly with regard to security.

    Cheers.

Viewing 2 replies - 1 through 2 (of 2 total)
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