Comments disappearing & notifications issue

  • Lately (I’ve noticed over the last 2-3 weeks) I’ve been having some funky issues with comments and notifications.

    1) I’ll get an email notification showing a comment that is awaiting moderation, but when I click the link it says “invalid comment ID.” If I navigate to my dashboard, then comments, the comment I received an email notification about is nowhere to be found. I don’t see it in spam either. But I look back at the email, and it shows the user’s email address, IP, website, comment, and on what page they were commenting. And the comments were relevant to their posts so I know they weren’t attributed to the wrong posts.

    2) Today I was doing administrative stuff in my dashboard. In between visits to the main dashboard, a bunch of reader comments disappeared. This may or may not have been concurrent with my updating to WordPress 4.7, can’t be sure. But I have comments going back a week or so that have disappeared.

    3) Comments will appear on my site and I won’t get email notifications for them. Exact opposite problem that I was having in #1.

    I’ve cleared my cache & internet history, I’ve logged out & logged back in. I am updated to latest version of WordPress. I don’t run many plugins and haven’t messed with them for a year or more. And I don’t know if this is relevant but I switched webhosts about six weeks ago. Website: sometimes-interesting.com

    Thanks!!

Viewing 4 replies - 1 through 4 (of 4 total)

  • I don’t run many plugins and haven’t messed with them for a year or more

    That may be the issue, as Wp core is updated, the methods used by a plugin can cause issues.

    What plugins are in use?

    Please check the Codex on how to Troubleshoot, or provide enough information for anyone else to be able to help.

    Perhaps, also, it may help to not copy and paste from your local machine the HTML text of a Rich Text Editor that is out of date.

    Thread Starter sometimesinteresting

    (@sometimesinteresting)

    Thank you for your response. My apologies for not listing the plugins.

    * Akismet
    * Async Javascript
    * Jetpack
    * Link Manager
    * Mobile Redirect
    * No Follow All External Links
    * Vaultpress
    * WP Smush
    * WP Super Cache
    * WPBakery Visual Composer

    They’re all updated except for Visual Composer, which I can’t update because it came with my theme & I don’t own a license.

    What do you mean by not copying HTML text from RTE that’s out of date?

    Thanks so much for your time.

    acohen5276

    (@acohen5276)

    I’ve had the same problem twice today, and this is the first time it has ever happened. Other than moving my website to a new server, nothing else has changed. Did you ever resolve the problem by doing something, or did it just resolve itself? Thank you

    Thread Starter sometimesinteresting

    (@sometimesinteresting)

    My problem resolved itself, I never did run into it again. I think it may have to do with the site migration process, it sounds like both you and I were doing that when we saw this problem. If I run into it again next time I move, I’ll know for sure.

Viewing 4 replies - 1 through 4 (of 4 total)
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