Error on submit

Do you have a name field? That can cause issues as it’s a reserved query variable in WordPress. It’s fixed in the v3 version on GitHub. I have a fix for the 2.7 branch but haven’t had a chance to release it yet.

Yes, we do have a name field. Within this plugin, it seems like we can’t edit the name of the “name” field or any field. Am I missing something? Do we literally have to start over completely with this form?

Correct, you cannot edit a field name.

You can create a new field and simply disable or delete the old one.

Or you can wait until I release a version that fixes this by prefixing all field names… should be out in the next week or so.

Thank you, Nick — this worked. Now I get my thank-you page AND an email copy of my results, but our Salesforce consultant tells me that a Case is not being generated in Salesforce. Because I have no error on my end and I can see that the form is being successfully submitted, I’m at a loss. Any ideas?

Turn on debugging and Salesforce should email you with why the “case” is being rejected.

From the FAQ:

*I’m not seeing any errors, but the entry didn’t get added to Salesforce!*
To turn on in browser debugging, add a hidden field (enabled) named debug and set the value to 1.

To turn on debugging via email, add a hidden field (enabled) named debugEmail and set the value to [email protected] (your email address).

Also check for debug logs at SalesForce to see if a validation rule is the culprit:
Administration Setup | Monitoring | Debug Logs

• This reply was modified 8 years, 3 months ago by Nick Ciske.