• Resolved Cees Leeflang

    (@awakeningme)


    After updating today the star ratings do not show in the admin and also not in the published site.

    All settings are checked, including custom form fields.

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Contributor Chris Dillon

    (@cdillon27)

    Sorry for the trouble. I found the problem and will publish an update tomorrow.

    Plugin Contributor Chris Dillon

    (@cdillon27)

    Please update to version 2.16 and let me know if that solves it for you.

    Thread Starter Cees Leeflang

    (@awakeningme)

    Actually it got worse now, no stars, no quote signs end no next/previous buttons :-||

    I’m not live yet, but want to do so coming weekend … no sweat ??

    • This reply was modified 7 years, 12 months ago by Cees Leeflang.
    Plugin Contributor Chris Dillon

    (@cdillon27)

    I need more information or I need to see it firsthand. How would you like to proceed?

    Thread Starter Cees Leeflang

    (@awakeningme)

    What do you suggest?

    Plugin Contributor Chris Dillon

    (@cdillon27)

    Let’s start by ruling out the usual suspects.

    Have you cleared your browser cache?

    Are you using any caching or compression?

    What plugins are installed?

    Tell me about your theme.

    At any point, if you would rather not make any information public, please start a support ticket at wpmission.com.

    Thread Starter Cees Leeflang

    (@awakeningme)

    I have reinstalled the plugin, all cache cleared etc.
    All is working again but still without the stars.
    Must say even without the stars a magnificent plugin and functionality .. but I love that star-rating option ??
    It’s a test site, you can have a look here
    https://www.essence-healing.nl/WWJB2/rebalancing/
    Theme: Divi

    Plugin Contributor Chris Dillon

    (@cdillon27)

    Thank you!

    Do those testimonials have rating values other than zero?

    Did you add the rating field to the view like in this screenshot? https://screencast.com/t/pjR3Ux6bf

    Thread Starter Cees Leeflang

    (@awakeningme)

    Call me stupid, but I never looked at the individual testimonials after the update. Somehow the ratings were set to 0 stars. I adjusted that and it works fine now.
    Thanks soooooo much for your help and time!!!

    Greatest testimonial plugin!

    • This reply was modified 7 years, 12 months ago by Cees Leeflang.
    • This reply was modified 7 years, 12 months ago by Cees Leeflang.
    Plugin Contributor Chris Dillon

    (@cdillon27)

    You’re welcome. Thank you.

Viewing 10 replies - 1 through 10 (of 10 total)
  • The topic ‘After update to 2.15 no star ratings’ is closed to new replies.