• euansmith92

    (@euansmith92)


    Hi all,

    I have been experiencing a problem ever since I got a wordpress website. The problem being that customers aren’t receiving order confirmation emails. I have contacted my host provider to ensure SMTP settings are valid, installed Postman SMTP and all test emails are successful.

    So far the Postman SMTP has sent 3000+ emails so it looks like they are going out no problem. But I’m still getting complaints.

    I’m not sure where this problem lies but I presume it’s a woo commerce related issue. Is there a limit to the number of emails I can send in a given time period?

    This is the system report as per post requirements:

    
    ### WordPress Environment ###
    
    Home URL: https://driphacks.com
    Site URL: https://driphacks.com
    WC Version: 2.6.4
    Log Directory Writable: ?
    WP Version: 4.6.1
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_GB
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: ? 5.4.45 - We recommend a minimum PHP version of 5.6. See: How to update your PHP version
    PHP Post Max Size: 100 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 4000
    cURL Version: 7.45.0
    OpenSSL/1.0.1e
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.32
    Max Upload Size: 100 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 2.6.4
    : 
    woocommerce_sessions: ?
    woocommerce_api_keys: ?
    woocommerce_attribute_taxonomies: ?
    woocommerce_downloadable_product_permissions: ?
    woocommerce_order_items: ?
    woocommerce_order_itemmeta: ?
    woocommerce_tax_rates: ?
    woocommerce_tax_rate_locations: ?
    woocommerce_shipping_zones: ?
    woocommerce_shipping_zone_locations: ?
    woocommerce_shipping_zone_methods: ?
    woocommerce_payment_tokens: ?
    woocommerce_payment_tokenmeta: ?
    MaxMind GeoIP Database: ?
    
    ### Active Plugins (27) ###
    
    Advanced CSS Editor: by Hardeep Asrani – 1.0
    Akismet: by Automattic – 3.2
    Code Snippets: by Shea Bunge – 2.7.2
    Contact Form 7: by Takayuki Miyoshi – 4.5
    Custom My Account for Woocommerce: by phoeniixx – 1.2.3
    Forget About Shortcode Buttons: by Designs & Code – 1.1.2
    Instagram Feed: by Smash Balloon – 1.4.6.2
    Jetpack by WordPress.com: by Automattic – 4.3.1
    Min and Max Quantity for WooCommerce: by BeRocket – 1.0.2
    Postman SMTP: by Jason Hendriks – 1.7.2
    Simple Custom CSS: by John Regan
    Danny Van Kooten – 3.3
    
    Compress JPEG & PNG images: by TinyPNG – 2.1.0
    Unite Gallery Lite: by Valiano – 1.7.29
    Visual Form Builder: by Matthew Muro – 2.9
    Woo Extra Flat Rate: by Multidots – 1.2.2
    WooCommerce Print Invoice & Delivery Note: by Triggvy Gunderson – 4.1.5
    WooCommerce DYMO Print: by WP Fortune – 2.5.5
    WooCommerce SagePay Form and SagePay Direct Gateway: by Add On Enterprises (Andrew Benbow) – 3.3.3 – 3.3.6 is available
    WooCommerce Product Add-on: by Najeeb Ahmad – 2.2
    WooCommerce Stock Manager: by Vladislav Musílek – 1.0.9
    WooCommerce: by WooThemes – 2.6.4
    WooSidebars: by WooThemes – 1.4.3
    WooCommerce Helper: by WooCommerce – 1.7.1
    WP Simple Paypal Shopping cart: by Tips and Tricks HQ
    Ruhul Amin – 4.2.6
    
    WP-Mail-SMTP: by Callum Macdonald – 0.9.5
    WP Support Plus: by Pradeep Makone – 7.1.2
    WP Symposium Pro: by Simon Goodchild – 16.08
    
    ### Settings ###
    
    Force SSL: –
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    
    ### API ###
    
    API Enabled: ?
    
    ### WC Pages ###
    
    Shop Base: ? Page visibility should be public
    Basket: #54 - /your-cart/
    Checkout: #74 - /checkout/
    My Account: #75 - /my-account/
    
    ### Taxonomies ###
    
    Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    ### Theme ###
    
    Name: Relia
    Version: 1.0.7
    Author URL: https://smartcatdesign.net
    Child Theme: ? – If you're modifying WooCommerce on a parent theme you didn't build personally
    then we recommend using a child theme. See: How to create a child theme
    
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: relia/woocommerce/archive-product.php
    relia/woocommerce/single-product.php
    
    

    Thanks for any help, much appreciated!

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