Newly Uploaded Images Not Compressed Automatically

  • Resolved gissagiswara

    (@gissagiswara)


    8 years ago

    Hi ! I’ve been using this plugin since a few years ago , and I have never encountered a problem like this.

    usually when i upload new images to my post , the files will automatically compressed by this plugin , but i dont know why , after several weeks all the new uploaded images not compressed automatically even though Automatic smushing is enabled.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Umesh Kumar

    (@umeshsingla)

    Hi @gissagiswara,

    What hosting service you’re on?

    Do you see the stats when you refresh the Media Library page?

    Cheers

    nahtee

    (@nahtee)

    Seeing the same thing.

    As far as refreshing the Media Library goes, I refresh, click on an image and get the “Smush Now” button…I click it, get the “Smushing Image” prompt THEN I get the smushed stats.

    nahtee

    (@nahtee)

    Even though Automatic Smushing is enabled, I still had to “Bulk Smush” thru the WP Smush admin. The plugin was installed before I even made my first post.

    It’s currently not auto-smushing.

    Umesh Kumar

    (@umeshsingla)

    @nahtee, I’d like to get this sorted as few other people are facing the similar issue.

    Can you please contact us via: https://premium.wpmudev.org/contact/

    Select “I’ve a different question” and mention “Attn. Umesh Kumar” as subject.

    Mention the thread link in message, and send it over. I’ll take it forward from there.

    Cheers

    nahtee

    (@nahtee)

    message sent.

    Thread Starter gissagiswara

    (@gissagiswara)

    @umeshsingla hi thank you for the response

    What hosting service you’re on?
    I’m using LiteSpeed Web Server and plesk as the control panel provided by rumahweb Indonesia . I’ve been using this hosting for about 3 months but this problem just started about two weeks ago .

    Do you see the stats when you refresh the Media Library page?
    Nope , i dont see that stats until i manually pressing the smush now ! button

    Umesh Kumar

    (@umeshsingla)

    @gissagiswara, Sorry for the delay in response.

    Can you possibly contact us via: https://premium.wpmudev.org/contact/

    Select “I’ve a different question” and mention “Attn. Umesh Kumar” as subject.

    Mention the thread link in message, and send it over.

    I’ll get back to you, once I get the response in there.

    Cheers

    We’re also seeing this problem.. manual smushing works just fine but not auto.

    support email sent as well

    Thank you for using Smush. I am marking this topic resolved because it was moved to email support. If you have any further questions we can reopen the thread or you can start a new support ticket. Thanks again!

Viewing 9 replies - 1 through 9 (of 9 total)
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