Add to cart not tracking

  • Resolved davidtrebacz

    (@davidtrebacz)


    8 years, 1 month ago

    All steps after “Add to cart” doesn’t seem to be tracking to a particular product.All the action after “Adds to cart” show in analytics, but have show “not set” under product.

    I thought maybe this would have something to do with guest checkout. I have guest checkout enabled, but I don’t see an option “Add Code to Track the Login Step of Guest Users” in the settings for the plugin. Has something changed on the option -still shows in your screenshots?

    Is there something else I should check?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Conversios

    (@tatvic)

    Hi David,

    Thank you for contacting us!

    We request you to share your store URL with us so we can troubleshoot the issue and help you to resolve the same.

    hope to hear from you soon!

    Thanks & Regards!

    Thread Starter davidtrebacz

    (@davidtrebacz)

    Thanks for responding. The URL is https://www.glasshousestore.com/

    Plugin Author Conversios

    (@tatvic)

    Hi David,

    Thank you for contacting us!

    We did a quick look of your store and found that our plugin is not activated.

    We request you to activate our plugin so we can troubleshoot the issue and help you to resolve the same.

    Additionally, you can also connect with us at analytics2(at)tatvic(dot)com regarding your query.

    Thanks & Regards!

Viewing 3 replies - 1 through 3 (of 3 total)
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